Creator Success Manager - Vancouver

Build Creators Who Don't Just Launch - They Last. · You know that shift. · When a creator stops saying · "I'm building something…" · and starts saying · "I'm scaling something." · That moment? · That's your territory. · At , we're building at the frontier of the creator economy. ...

Job description

Build Creators Who Don't Just Launch - They Last.

You know that shift.

When a creator stops saying
"I'm building something…"

and starts saying
"I'm scaling something."

That moment?

That's your territory.

At , we're building at the frontier of the creator economy. We're rolling out AI-powered features that radically accelerate how creators build, launch, and scale inside our platform - and you'll be part of that evolution.

This role exists to guide creators through onboarding, launch, monetisation, and retention - so they don't just publish an app… They build a business that lasts.

Not just hype.
Not just downloads.

Revenue. Renewal. Reputation.

Now, we're doubling down.  

Which means…  This isn't traditional Customer Success. We need someone who understands:

→ Audience growth

→ Offer positioning

→ Monetization psychology

→ Revenue strategy and conversations

→ And what it actually takes to scale a personal brand

You don't wait for churn signals.  You design momentum before they happen.

If you've lived inside the creator economy - built something, coached something, launched something - keep reading. This one's for you

A Day In Your Creator Orbit:

You'll manage ±45 premium creators - primarily US-based (so yes, EST/PST is part of your rhythm).

On any given day, you're:

• Guiding a creator through refining their offer and pricing
• Reviewing funnel strategy before a launch
• Spotting early churn signals in your portfolio
• Documenting progress and revenue milestones
• Jumping on a momentum call where you challenge thinking (with care and clarity)
• Ensuring creators are leveraging new product features

You're not reacting.  You're steering.

You're commercially aware.

You treat their growth like it's partly yours.

A Week in Your Growth Engine

• Running structured business review sessions
• Executing and refining lifecycle playbooks
• Monitoring NRR, engagement signals, and health scores
• Identifying upsell opportunities naturally through strategy
• Sharing creator feedback with Product & Marketing
• Collaborating cross-functionally on retention OKRs

This is high-touch.  But it's also high-impact, high-ownership.  

The Long Game You're Building

Over time, you will:

• Refine onboarding, launch & retention playbooks
• Strengthen scalable high-touch systems
• Turn creators into brand advocates
• Reduce churn through proactive strategy
• Increase expansion revenue through smart positioning
• Contribute meaningfully to how Customer Success evolves at Passion

You're not just maintaining accounts.  You're shaping outcomes.

Requirements

If This Sounds Like You… We'd Rave to Meet You

• You have 2+ years in CSM, onboarding, or revenue-focused client roles
• You've advised customers on business or monetisation strategy
• You understand the creator economy (not just conceptually - practically)
• You're commercially confident (upsell and renewal conversations energise you)
• You balance empathy with empathetic directness.  
• You naturally apply high emotional intelligence & structured thinking
• You design success plans, not just follow them
• You've worked in high-touch environments where ownership matters
• You're comfortable with CRMs (HubSpot etc.) and portfolio health tracking

And If This Describes You… It's A "Must-Meet" Moment

• You've built or scaled your own digital product or personal brand
• You've coached creators or entrepreneurs
• You think in NRR, expansion, and revenue impact
• You are pragmatic and have the ability to customize support by use case
• You understand lifecycle triggers & health scores
• You're analytical.  Decisions you make are data-led
• You're technically comfortable discussing integrations, backend logic, or automations
• You thrive in fast-moving startup environments

A Quick Reality Check (In The Best Way)  

• This role isn't about reactive ticket queues
• Your playground is powerful revenue conversations
• You're confident drawing the line between empathy and clarity
• You crave ownership
• You see each creator's success as shared success

If that excites you - you're in the right place.

You'll Know You're Winning When…

• Creators stay, grow, renew - and rave about working with you
• Your portfolio shows stable, predictable, growing NRR
• Creators see you as a strategic business partner
• Portfolio health scores are improving, not reactive
• Success plans are clear, documented, and measurable
• Product & Marketing decisions are influenced by your insights
• Creators launch profitable apps - and stay long-term

That's Impact.

Benefits

The Experience: What We Do & How We Work

At , we're on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets 15,000+ creators launch their own mobile apps and teach their passion - no code, no hassle, just impact. Over 200,000 users (and counting) are using the apps they've built.

You'll be part of a fast-moving, fully-remote crew spread across the globe, passionate about growth and building tools that change lives.

Here's what makes working with us, well… kinda awesome

Fully remote freedom (work from wherever)

Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece… we like good views )

Career Growth - Coaching, training, and conferences on us

Creative autonomy - your fingerprints are all over growth

Tech Gear Budget - Get the setup you need to shine.

Time Off That Counts - 24 paid vacation days + 10 "Celebration Leave" days for the holidays you actually celebrate.

Paid Parental Leave - Because family first, always.

Join a global crew shaping the future of creator-led apps

Your Hiring Journey

(So you know exactly what to expect)

Discovery Call:  Meet your Talent Guide - real talk about your experience, ambitions, and what lights you up.

Show Us Your Strategy:  A short, practical scenario where you demonstrate how you'd guide a creator toward growth.

Deep Dive:  Meet your future Career Coach. We explore your commercial thinking, portfolio management style, and revenue mindset.

Team Connect:  Meet the CS crew. Swap ideas. Ask questions. Feel the vibe.

Strategy Sync:  Connect with CS leadership to align on vision, NRR levers, and the future of Creator Success at Passion.

Big Picture Conversation:  Culture, mission, long-term growth - does this feel like your next chapter?

Transparent. Thoughtful. Human.

Your "I Was Built For This" Moment Starts… Now.

If you've been waiting for a role where:

You help creators turn ideas into revenue

You own a portfolio like a business

You operate at the intersection of empathy and commercial sharpness

You influence how Success evolves inside a fast-scaling AI-powered platform

Apply.

Show us how you think about scaling creators.

Let's build businesses that last.

—

Privacy Notice:

Here's a link to our privacy policy. In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. All questions, comments and requests regarding this Privacy Notice should be addressed to