Service Manager - Thunder Bay, Canada - Fort Garry Industries

Fort Garry Industries

Verified Company

Thunder Bay, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Fort Garry Industries (FGI) Is Canada's most trusted truck and trailer parts, sales and service provider.

The Fort Garry Industries group of companies has over 500 employees with over 20 locations in five provinces, Ontario, Manitoba, Saskatchewan, Alberta, and BC.

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success

Fort Garry Industries has an exciting opportunity for a Service Manager to join our team at our Thunder Bay branch.
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_ A highly competitive wage + Bonuses_:

Extended health care and Health Spending Account
Dental/Vision Benefits
Employee Assistance Programs
DPSP and RRSP
Casual Dress Code
Fun and supportive work environment
Continuous learning

Duties and Responsibilities:

Delegating and directing service tasks, monitoring the progress of current projects, evaluating its efficiency, and managing service team members to ensure the team's goals are met
Conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship, safety, and cleanliness.
Assisting with or performing administrative tasks, such as reviewing work orders, managing, and updating invoices, processing new orders, and tracking inventory.
Ensure special order product returns and warranty claims are processed in a timely manner
Plan work schedules and assign duties to maintain adequate staffing levels and ensure that activities are performed safely and effectively.
Execute FGI Customer Service Standard by resolving service desk problems and improving service methods to increase the service desk's productivity
Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Qualifications & Experience:

High school diploma or equivalent
Post secondary diploma or degree in a mechanical field and/or business administration is preferred
35 years of related experience in high volume customer service preferably in automotive, or heavyduty parts service
Demonstrated good leadership, problem solving and team building skills
Effective verbal and written communication skills Other nice to haves