Customer Service Representative - Brampton, Canada - City of Brampton

City of Brampton

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

JOB TITLE:
Customer Service Representative

DEPARTMENT:
Community Services

JOB STATUS & DURATION:
Part-time, seasonal and temporary

HOURS OF WORK:
variable hours; 24 hours a week

LOCATION:

UNDEFINED

HOURLY RATE:
$19.45

POSTING DATE:
February 20, 2024

CLOSING DATE:
February 27, 2024

AREA OF RESPONSIBILITY:

Reporting to the Recreation Supervisor/Supervisor on Duty, provide professional front-line customer service support, responding to facility inquiries, program information and services that result in a positive experience.

Provide a highlevel of frontline customer service including greeting, and engaging customers and providing program information and program availability with a strong focus on customers' needs and wants and remembering to "upsell" where possible
Answer telephone calls and respond to customer concerns/ inquiries in a professional manner
Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions
Handle feedback in a professional manner while providing exceptional customer service
Provide support to the Facility Clerk (facility dependent)
Balance and verify daily revenue and complete administrative paperwork and reports
Complete administrative duties in a timely manner (eg. opening and closing procedures, count sheets, payroll)
Maintain a safe and tidy work space
Report all concerns, accidents and incidents to immediate supervisor and take appropriate action
Responsible to complete administrative duties in a timely manner; includes reports and documentation
Maintain an understanding of department programs and services
Assist with concessions operations when required (facility dependant)
Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
Attend meetings/training as required
Performs other duties as assigned

SELECTION CRITERIA:

Minimum 16 years of age
Intermediate computer skills (Word/Excel/Outlook)
Current Standard First Aid / CPR C from an accredited organization, or the ability to obtain within 1 month of date of hire
Exceptional customer service and communication skills

Additional Criteria for Peel Village Golf Course

Minimum 18 years of age
Smart Serve certification, or the ability to obtain within 1 month of date of hire
Valid "G2" Ontario driver's licence and the ability to obtain a City of Brampton Off Road Vehicle Operator's Permit considered an asset.

- **Preference will be given to students that have a permanent residency in Brampton._
- **_Various tests and/or exams may be administered as part of the selection criteria._

Alternate formats will be provided upon request.

Interview:
Our recruitment process will be completed with video conference technology.

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