Technical Support Analyst - Barrie, Canada - BDO

BDO

Verified Company

Barrie, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust.

In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

Our
Barrie office is looking for a Technical Support Analyst, to join the IT team and own the following responsibilities.

Work as part of the End User Services team, providing a range of IT support services to internal customers within the Northern Ontario region and across Canada.
Set up desktops and laptops with Firm provided image, and configure the user profile which includes the installation of appropriate software, peripherals, etc.
Deliver inperson, service desk queue, and remote desktop support to customers.
Maintain supported computer inventory of hardware in the Asset Management Database.
Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues.
Ability to prioritize tasks, and work in a fastpaced customer service environment.
Understanding of networks and servers, previous exposure to a Windows network environment.
Participate in IT projects when needed.
Knowledge of iPhone, and Android devices.
Position requires the ability to perform light to moderate lifting up to 50lbs.

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration.
You understand your client's industry, challenges, and opportunities; client describe you as positive, professional, and delivering highquality work.
You identify, recommend, and are focused on effective service delivery to your clients.
You share in an inclusive and engaging work environment that develops, retains & attracts talent.
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
You grow your expertise through learning and professional development.

Your experience and education:

You are fluent in oral and written English language.
You have experience supporting customers in a call centre.
You have a minimum 23 years of experience in a similar end user services support role.
You have certifications such as A+, MCP, MCDST.
You have handson involvement managing user accounts within Active Directory.
You have working knowledge of service management ticketing systems.
You have troubleshooting, problem solving and analytical skills.
You have strong working knowledge of the MS Office suite, including Outlook, Windows 11, and Office36
You have familiarity with Microsoft Teams platform.
You have exposure to imaging software, and software deployment systems.
You can learn new technology quickly with mínimal supervision.
Some travel to regional offices within the Manitoba area could be required for emergencies; access to a vehicle is required.

Why BDO?
Our people-first approach to talent has earned us a spot among Canada's Top 100 Employers for 2024.

This recognition is a milestone we're thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up:
Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives.

We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter:
We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy.

We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Flexibility:

All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients.

It's about creating work experiences that meet everyone's needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct:
Our C