Parts & Service Coordinator - Arva, Canada - Huron Tractor

Huron Tractor

Verified Company

Arva, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Grow with us, and have a part in making Huron Tractor the "Right Choice" for our Customers
Huron Tractor is one of John Deere's largest partners in Canada, with eleven locations servicing Southern Ontario.

We're proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.

Responsibilities:

The Parts & Service Coordinator reports to the Service Manager and assists with the administration and parts procurement for the Service Department.

This position helps at the Parts Counter as required and is responsible for the following:

Field internal and external customer inquiries to the Service Department
Efficiently obtain and allocate necessary parts for service work in progress
Work with technicians to sign off on completed work orders in preparation for invoicing
Responsible for tracking technician hours for payroll
Process warranty and/or product improvement claims
Open work orders as directed by the Service Manager and maintain until they are closed and invoiced
Generate parts quotes and complete parts orders as per customer requests
Update customer profiles using equipment, hours, or other information from the work orders
Ability to work on a Saturday rotation, as well as extended hours during seasonal demands
Other duties as assigned

Preferred Skills and Qualifications

2 years previous experience in a similar position with a high degree of product knowledge is preferred, but training can be provided for the right individual. The right mind set, customer service skills, and detail orientation is key to this role.
Must be a team player with the ability to build strong relationships with customers and fellow coworkers
Organization skills and attention to detail are required
Knowledge of Agriculture and Equipment would be an asset
Must possess strong written and verbal communication skills
Proficient using computers and word processing/spreadsheet software
Able to work flexible and extended hours when needed.
Basic knowledge of accounting practices

Why Huron Tractor?
Our commitment to great customer service starts with the great people on our team. We take pride in helping our employees develop careers that reward, enrich and grow with the individual.