Customer Service Advisor - Delta, Canada - Specsavers

Specsavers

Verified Company

Delta, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Reporting to:
_ Customer Service Supervisor

_ Location:
_ Delta, British Columbia

_ Working hours:
_ 40 hours a week

Who We Are
At Specsavers, we have been transforming eye health and careers around the world for over 35 years. We are the world's largest optometry-led business serving 41 million customers at 2,300 locations in 11 countries. Join us, as we seek the best talent in the market.

Why We Do It

When Doug and Mary Perkins started Specsavers back in 1984, they wanted to challenge the industry towards irreversible change for the good of everyone, so that access to quality and affordable eyecare was available to whoever needed it, whenever they needed it.

Since then, everything we've done is driven with that same purpose.

Whenever you come across one of our stores, you'll find experts in eye health and frame style, as well as great value with our glasses, sunglasses, contact lenses and eye-catching offers.

Main Purpose of Role

To deliver a high level of customer service to our Partner Stores, responding to all queries and issues in a timely, professional manner.

This role requires a low level of autonomy with a key focus on raising any customer concerns to the Customer Services Supervisor as and when they arise.

Key Responsibilities

Deal with internal and external service users in a courteous and professional manner
Build excellent rapport with customers, promoting 'customer at heart of everything we do' culture
Proactively keep customers informed on the progress and any service issues concerning their orders
Assist other departments by providing accurate and timely information and support where possible
Accept instruction and training from key personnel to develop the role
Transfer customer orders to our computer system consistently and accurately
Keep pace with and be fully flexible to meet the demands of the Customer Service department
Assist with general departmental housekeeping
Prioritise key tasks to ensure consistent and thorough level of service attained at all times
Chase progress of orders with our suppliers and keep internal customers updated
Provide regular updates to Customer Service Supervisor, keeping them abreast of all latest issues and developments
Proactively make suggestions to adhere to BCDC culture of continuous improvement
Deputise for members of the wider BCDC team as and where required, crosstraining for maximum effectiveness