- Provide courteous and professional customer service to ticket buyers and visitors via phone and in person at the Royal Conservatory's box office and remote box office locations.
- Book tickets and subscriptions, provide information/directions, distribute will call.
- Proactively maintain a current knowledge of programming content, artist/composer pronunciations, ticketing promotions and programs as well as seating at all venues that the department services
- Keep informed of any departmental, organizational, and policy/procedure changes by reading emails, memos and partaking in annual all staff meetings
- Resolve inquiries at first point of contact where possible and escalate complex issues that require resolution to the Supervisor
- Make outgoing patron service calls for postponed or cancelled events
- Create, update and maintain accurate patron information in the ticketing system following address and database entry standards
- Assume responsibility for individual cash float and keep cash secure during shift
- Other duties as assigned relating to ticketing services Job Requirements
- A minimum of 2 years' experience in customer service, preferably in a performing arts organization.
- A minimum of 2 years' experience working with computerized ticketing software or other sales software.
- Knowledge of a performing arts environment and a musical background is preferred.
- Effective verbal communication skills and interpersonal skills.
- Excellent cash handling skills and attention to detail.
- Ability to work effectively under pressure.
- Must be available to work flexible hours including evenings and weekends.
Box Office Customer Service Representative - Toronto, Canada - The Royal Conservatory
Description
Job Title Box Office Customer Service Representative (Part-Time) Job Type Hourly Location The Royal Conservatory - Toronto, ON M5S 1W2 CA (Primary)Job Description
The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. It is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit for more information.
What is the Opportunity?
Reporting to the Box Office Supervisor, the Box Office Customer Service Representative will support a ticketing operation that emphasizes customer service and meets the needs of The Royal Conservatory, its presenters and patrons. The ideal candidate should have experience in customer service ideally in the performing arts.
Main Duties & Responsibilities
What We're Looking For
Additional Information