Agent Soutien Administratif Encaissement - Mississauga, Canada - Beneva

Beneva

Verified Company

Mississauga, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Titre d'emploi:
Agent soutien administratif encaissement

Statut:
Régulier

Sommaire:

SUMMARY DESCRIPTION

Track and assign the mail into our Jira system.
Process requests for cancellations, deceased, bankruptcy, beneficiary changes, decreases and travels riders. In addition to other general Inquiries/requests both in English & French.
Provide refunds, issuing or voiding any cheques to clients ensuring ultimate accuracy.
Provide guidance, support and collaborating with our Quebec office regarding in force business with the focus on simplicity.
Troubleshoot and identify root causes of customer dissatisfaction. Handle client frustration and take charge of issues while determining appropriate solution.
Actively participate in any team building events, complete any module requirements in addition to continually being passionate in their own personal growth.
Contact French clients to process credit cards payments over the phone.
Provide French translation.
Meet the minimum productivity standards related to the position.
Perform other related duties as required.

QUALIFICATIONS

Minimum College diploma or University degree.
Minimum one year of relevant experience.
Good knowledge of the software applicable to the function.
Ability to multitask, acquire information quickly, and be proactive and accountable.
Strong problemsolving skills and attention to detail.
Demonstrate excellent interpersonal, organizational and communication skills (both written and verbal).
Deliver exceptional customer service & proven ability to work effectively in a team environment.
Flexibility of working hybrid.
Demonstrate integrity.

Hybrid

Raison d'être :_ Les gens sont au cœur de nos actions. Nous les accompagnons dans leurs projets de vie en leur apportant la tranquillité d'esprit et nous contribuons au bienêtre de la collectivité._

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