Desktop Support Associate - Toronto, Canada - NTT DATA

NTT DATA

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

Their work may require discretion and independent judgment for nonroutine matters. However, the primary focus of work activity is predominately routine.
They may make policy recommendations to their managers and be an escalation point for less experienced team members.
Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
May respond to calls after normal business hours per leader instructions.
Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
Identifies potential issues that could adversely impact end user experience and takes corrective action.

Required Skills:

Typically requires 2+ years of relevant experience.
High School Diploma or equivalent.
Undergraduate degree or some college coursework preferred.
Strong knowledge of Windows operating system environment.
Solid client service skills.
A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.

About NTT DATA Services:

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.

If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.