Client Services Coordinator - Pembroke, Canada - Access Healthcare Services Inc.

Access Healthcare Services Inc.

Verified Company

Pembroke, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Access Healthcare Services Inc. is looking to hire a Part Time Client Service Coordinator to join our dynamic team.

POSITION TITLE
Client Services Coordinator

POSITION PROFILE
The Client Services Coordinator is responsible for scheduling field staff according to client care needs.

They will coordinate communication between multiple stakeholders including field staff, clients, client families, service providers, and Home and Community Care Support Services.

The Client Services Coordinator will provide overall support to the client services team and undertake other administrative tasks as required.

REQUIRED SKILLS

Excellent communication and customer service skills
Experience with AlayaCare an asset
Ability to prioritize and multitask to meet tight deadlines
Experience with MS Word, Excel, and Outlook
Experience in Home healthcare and Scheduling program an asset
Demonstrates professionalism and fosters a positive work culture at all times
Capable of organizing and inputting large amounts of data with accuracy
Able to work independently and as part of a team
Able to follow direction

ROLES & RESPONSIBILTIES

Processes all new referrals and incoming updates and communicates relevant information to teams as required
Ensures care providers are scheduled effectively and efficiently to ensure client needs are met
Communicates with patients, families and care staff regarding scheduling requirements or changes
Provides customer service support by responding to client inquires as required
Maintains accurate records of care provider availability
Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
Maintains accessibility by phone for patients, care providers, referral sources and other stakeholders
Actively pursues positive relationships with care providers, patients and staff
Follow up appropriately on time sensitive matters
Resolve or escalate, as required, client/family/staff concerns/issues
Ensures documentation is completed as per organizational policies and procedures
Enters and/or escalates critical and relevant information to ensure appropriate and timely follow up
Other duties as determined by the Manager, Client Services or designate

REQUIREMENTS:

Experience in home health scheduling highly desirable
1 year of Office or Medical Administration and/or Scheduling Experience an asset
Bilingualism preferred but not essential

Job Types:
Full-time, Permanent

Salary:
$18.50-$24.00 per hour

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Onsite parking
Vision care

Schedule:

Day shift
Evening shift
Weekend availability

Supplemental pay types:

Bonus pay
Overtime pay

Application question(s):
- (If Applicable) Please input the name of the Access Healthcare Services Employee who referred you

Experience:

- customer service: 1 year (preferred)