Implementations Specialist - Burnaby, Canada - Squirrel Systems

Squirrel Systems

Verified Company

Burnaby, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Burnaby, BC | Full-Time |

Start Date:
ASAP | Salary Range : $55K - $60K per year

We want to grow with you:
Squirrel Systems is a hospitality technology pioneer. We are shaped by our history and driven to innovate. We believe in service, and stand behind our purpose of enabling amazing guest experiences

We are big thinkers; we can't stay still. We are constantly challenging the status quo. This goes for our technology and ourselves. Learning and growth are at our core. We care deeply about each other and about each customer we connect with. We know that amidst the chaos, integrity goes a long way.

We know that our customers have choice, and over and over again, we prove that we are the right partner for them.

What you will be doing:

We are looking for a driven, self-motivated individual who enjoys helping our clients to deliver amazing guest experience to their customers.

Reporting to the Senior Manager, Implementations Services, the Implementations Specialist will be the go to person for implementing Squirrel's Point-Of-Sale (POS) system, you will install, provide support and train our clients on using Squirrel products.

If you have a love of travelling, seeing new places, connecting with people and being involved in new restaurant openings, this is the role for you

***:

Specific duties include:

Complete configuration, installation and support of Squirrel POS products in accordance with

established objectives

Execute client training for new system and upgrade implementation for endusers in their working

environment

Install and troubleshoot hardware and software components with Squirrel customers
Perform Remote and Cloud POS Implementations
Build Squirrel POS configurations and databases
Provide detailed summary of completed projects in a timely manner
Represent the company in a professional manner at all times
Provide support to Implementation team as necessary
Maintain flexible work schedule to ensure customer service seven days a week
Travel across North America required (up to 50% travel)

What You Bring:

1 to 2 years POS experience
Minimum 2 years' experience in hospitality
Ability to troubleshoot hardware, software and environmental issues
Demonstrate excellent presentation skills in groups of varying sizes
Demonstrate a working knowledge of the TCP/IP protocol suite
Driver's License and vehicle required
Valid Passport is a must
Enrollment in any Trusted Traveler programs like Nexus is preferred
Able to work nonstandard work hours as required (late nights, early mornings, weekends, holidays) and change with various project requirements
Management experience preferred
SQL Server Transact-SQL Experience and Knowledge preferred
Network certification or 2 years' experience preferred
Able to work as part of a team or independently with mínimal supervision