Public Area Attendant - Toronto, Canada - Loews Hotels & Co.

Loews Hotels & Co.

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Rising to 44 stories and designed by award-winning architects, Bisha Hotel & Residences is Toronto's newest cultural hub and hotspot.

At the center of it all yet unabashedly original, this property is situated in the true heart of Toronto's Entertainment District.

Creative souls, welcome home.

Job Specific

Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards
Follows policies and procedures in preparing for and performing turndown service
Follows procedures when entering guest rooms, always keeping in mind guest's need for privacy
Cleans and sanitizes all assigned rooms and bathrooms
Keeps turndown carts and linen closets clean and orderly
Follows the designated sequence of room assignments
Notifies Supervisor of discrepancies such as vacant rooms, etc.
Reports irregularities such as hotplates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
Interacts with guests in a friendly and professional manner
Turns in lost and found items as per department standard
Reports items of value left unsecured in hallways and guestrooms
Maintains assigned closets and employee areas in accordance with established policies and procedures
Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
Performs a visual inspection before leaving any areas
Observes guidelines for using and maintaining all pertinent equipment
Reads departmental log book and bulletin board on a daily basis
Follows procedures for issuance and return of room keys, prioritizing of rooms, recordkeeping, and status updates
Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken
Performs all duties in a timely and professional manner
Other duties as assigned

General

Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards

Qualifications:

Service orientation
Able to work as part of a dynamic qualitydriven team
Basic English language skills
Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
Able to work a flexible schedule, including weekends and holidays

Bisha Hotel Toronto is an equal opportunity employer and values diversity in the workplace.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided to applicants with disabilities at all stages of the selection process upon request.

Please contact Human Resources at and a member of our Human Resources team will respond to your request.