Overnight Alarm Dispatcher - Ottawa, Canada - Convergint Technologies Ltd

Convergint Technologies Ltd

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Convergint is looking for a full time, enthusiastic, results driven and forward thinking Monitoring Dispatcher, to join our amazing culture at our Ottawa location.

In this role, the Monitoring Dispatcher will be responsible for providing professional quality customer service while verifying and/or notifying customers and potentially dispatching the authorities (Police, Fire, Ambulance, and/or Guard service) promptly upon the receipt of an alarm signal whether via traditional point to point, access control or CCTV. Scope of work includes providing excellent customer and monitoring services to existing customers.
Who You Are**You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

You want to grow with us and deliver results as an exceptional Monitoring Dispatcher.

Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

Responds to security alarm signals received via customer's alarm panels and follows the specific instructions as defined in the customer account or in accordance with the company's standard operating procedure.
Answers telephone calls from customers in a fastpaced environment providing information.
Inputs basic data entry changes as required
Informs shift Supervisor immediately of any problems.
Dispatches technicians for service requests as required.
Maintains a clean work area and reports any equipment problems immediately.
Ability to multitask in a fastpaced environment.

What You'll Need

Customer Focus
Maintaining awareness of and seeking to meet of the needs and wants of the customer
Excellent communication skills both oral and written in English. French is an asset.
Must be able to be security cleared to a minimum of Reliability status.
Must be able to work any assigned shifts as required by the specific position.
Must be comfortable working alone or with other people.
Good adaptability respond effectively to changes in situation or information
Comfortable and competent in a fast paced multitask environment.
Strong attention to detail.
Good understanding of personal computers and conventional software programs.
Accurate typing skills.
Ability to follow specific instructions.
Understanding and appreciation of the serious nature of security industry
Asset.
Must learn or have a basic understanding of alarm panels and components, CCTV and access control systems.
Maintain a positive attitude, be punctual and have an excellent attendance record.

Requirements:

High School Diploma or Equivalent.
Minimum one year in an office or MSCC environment.
Experience in one or more of the following industries preferred: security, electronic, fire alarm & life safety, building automation

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.

We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Corporate Social Responsibility Day
And much more

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

OTT