Support Analyst-ft Info Technology - Thunder Bay, Canada - Thunder Bay Regional Health Sciences Centre

Thunder Bay Regional Health Sciences Centre

Verified Company

Thunder Bay, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ref# 23NON020

1 ‐ Full Time ‐ Support Analyst

Information Technology
Reporting to the IT Support Coordinators and working collaboratively with staff, the IT Support Analyst will deliver first

and second level support, innovative customer focused service by prioritizing, analyzing, troubleshooting and

efficient and courteous manner. The individual may also give in‐person, hands‐on help at the desktop level. This role

includes Tier 1 and Tier 2 support as well as involvement in IT related projects.

Qualifications:

College diploma or university degree in the field of computer science and 2 years equivalent work experience
Desirable Certifications: ITIL Foundations, CompTIA N+
Strong technical knowledge of network and device operating systems including Windows, iOS, UNIX and Linux
Technical knowledge of current network hardware, server configuration, protocols and standards including IP

networks, switches, routers and firewalls

Strong analytical skills to assess hardware/software problems, diagnose source/cause and resolve
A highly developed customer‐first, team‐orientated, positive attitude
Knowledge of applicable data privacy practices and laws
Strong understanding of project management principles
Excellent written and oral communication skills
Demonstrated ability to manage competing priorities in a time critical environment
Ability to conduct and direct research into IT issues and products as required
Highly self‐motivated with a keen attention to detail
Optional: [Experience with Meditech software an asset]

Requirements:

The position rotates on a 24‐hour on‐call basis and requires some extended work days.
Weekday/Weekend work required on a rotating schedule.
Access to a vehicle is required.
Must have a valid Ontario driver's license and current vehicle insurance
Travel to sites/offices within Thunder Bay.
Lifting and transporting of moderately heavy objects weighing up to 30kg, such as computers and peripherals.
Some travel to regional hospital sites in Northwestern Ontario

Salary Range:
$33.221 to 39.083

The Health Sciences Centre strives to ensure the safety and security of the patients, visitors, employees and assets

Criminal Records Check (CRC) where indicated, to ensure the absence of relevant criminal convictions; and proof of

full vaccination of all required doses of a COVID‐19 vaccine approved by Health Canada to Occupational Health &

Safety.

The Health Sciences Centre (HSC) is committed to delivering healthcare in a manner that is consistent with Patient

and Family Centred Care. Applicants are required to have a demonstrated knowledge, understanding and

commitment to this care philosophy.

imperative, therefore, all applicants will have to demonstrate a good attendance record to be considered for this

position.

We are committed to fostering an inclusive, equitable, and accessible environment supporting diversity in our work

environment to provide quality care where all feel valued, respected, and supported. We are dedicated to building a

workforce reflective of the communities in which we live and serve and encourage Indigenous people, visible

are available throughout the selection process. Additionally we are identified as an English/French speaking health

If there are no qualified applicants for the above position, the Hospital may, at their discretion, train unqualified

individuals.

Interested applicants must submit a resume outlining relevant previous experience and training no later than

11:59p.m. on

Thursday, 23 February, 2023.

website.

Posted:
February 16, 2023

NON UNION