System Development Specialist - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 40253

Job Category:
Information & Technology

Division & Section:
Technology Services, Technology Standardization Delivery

Work Location:
Metro Hall, 55 John Street

Job Type & Duration:
Full-time, Temporary Vacancy (12 months)

Hourly Rate and Wage Grade:
$ $55.11

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
L79 Full-time

Number of Positions Open: 1

Posting Period: 28-Aug-2023 to 12-Sep-2023

Major Responsibilities:

Performs analysis and design duties as well as programming, modelling and scripting, testing, documentation and deployment preparation.
Coordinates and prepares needs analysis and detailed systems design.
Conducts user interviews to determine detailed systems requirements.
Completes preliminary analysis, system and functional design, workflow diagrams for quality systems development.
Designs, codes, tests, implements and maintains enterprise systems.
Designs and develops systems that comply with access and privacy legislation.
Coordinates and develops program specifications and documentation.
Designs and conducts all levels of testing i.e. unit, system, integration, regression, performance, security, usability, optimization/configuration and coordinates user acceptance testing.
Liaises and coordinates with internal and external consultants in detailed systems deliverables and technical problem resolution.
Implements enterprise inhouse developed/custom/packaged systems and systems changes.
Tests integrated systems to ensure system compatibility and proper functional integration.
Conducts quality assurance on departmental and external developments.
Develops systems interfaces between enterprise and departmental systems.
Provides development support to users by providing technical assistance and troubleshooting.
Provides documentation and instruction/training to users of the system.
Conducts research and evaluation of hardware/software/framework and makes recommendations.
Recommends, presents and demonstrates system solutions to City management and corporate business clients.
Conducts presentations, system demonstrations and system walkthroughs at project review meetings.
Participates as a team member in the execution of project plans providing technical expertise and advice re: architecture, development tools, work effort estimates.
Directs the activities of staff, mentors, and recommends training.
Contributes to project charters, statements of work and project plans, project status reports and variance explanations, risk identification and mitigation planning.
Contributes to postimplementation project reviews.
Recommends improvements to current methodologies, processes, standards, policies and guidelines.
Contributes in planning of future system growth and provides detailed work plans.
Participates in enterprise projects.
Conducts feasibility studies, business cases, RFI/P/Q's, technical reports by researching and participating in evaluations and recommending solutions.
Determines user training needs.

Key Qualifications:

Systems Development Specialist should describe your qualifications as they relate to:

Post-secondary education in Computer Science or a related discipline with extensive development/sustainment experience in large-scale IT solutions, or the approved equivalent combination of education and/or experience.
Extensive experience in utilizing project management software and completing software projects in various enterprise computing environments and solutions such as Salesforce CRM, telephony CTI integration and call center workforce management, business Intelligence platform.
Extensive experience in solution design, development, implementation and support in Call Center technologies such as Cisco UCCE system integration, Salesforce CRM, Verint Impact 360 call recording, workforce management and quality monitoring and performance management, including planning, program management, project delivery, contract management, cost recovery management (i.e., service fees, permits), service requests and work orders using the web, geospatial and mobile technology.
Extensive experience in Salesforce platform administration support, development and user management along with technical implementation and day to day operations, understanding customizations to the platform, with the ability to build custom apps and objects, formula fields, validation rules, field level security, processes, flows and workflows.
Considerable experience in User Management and Security Management and the following are considered an asset; Apex code, Lightning Components, Analytics and Object Query Language (SOQL).
Experience with a variety of software packages, including MS Office (e.g., Word, Excel, PowerPoint), process design software (e.g., Visio), software requirements management, project management software (e.g., MS Project), software version control (