Alarm Operator - Ottawa
2 weeks ago
Job summary
Are you seeking a role that gives you on the job training for life exposes you to real life events and situations and a fast paced environment that allows you to pick the shifts you work Paladin Technologies Emergency Response Center is actively searching for multiple Alarm Operator to join our Ottawa based Response Center coordinating the emergency response for a varied portfolio of clients nationwide SHIFT AVAILABILITIES Evening Monday Sunday 4pm 12am EST + Weekend availability a must RESPONSIBILITIES Use exceptional customer service skills while remaining calm and focused in stressful high pressure situations adapting quickly in a dynamic environment Actively listen to caller to summarize key points of information and enter into computer system Actively seek win win solutions at all times maintaining professionalism in cases of healthy conflict and in supporting managing differences of opinion REQUIRED QUALIFICATIONS Ability to remain calm provide direction while responding an emergency situation Ability pay attention detail follow instructions Exercise mental flexibility situational awareness within team based environment Ability Think feet remain calm under pressure Strong verbal written communication skills Bilingualism French English spoken written Ability use Microsoft based applications PREFERRED QUALIFICATIONS Customer service Dispatch Hospitality Outgoing Call Centre experience PACKAGE Salary Range dependent on experience Extensive Health Medical Dental Benefits + Wellness program RRSP matching contribution Free Parking at Office Ergonomically designed workstations including standing desks PHYSICAL DEMANDS In general following physical demands representative those must met employee successfully perform essential functions job Must able effectively communicate ie see hear speak write clearly order communicate colleagues customers manual dexterity required occasional reaching lifting light office objects operating office equipment WORKING CONDITIONS In general following conditions work environment representative encountered employee performing essential functions this job Office clean orderly properly lighted ventilated Noise levels considered low moderate We also offering number incentive programs they include Referral Program cash reward Spotlight Club gift card Hourly Pay Range $19ph $22.50ph DOE Company Info Paladin Technologies premier North American complex systems integrator building technology solutions including IP security alarms monitoring audio visual low voltage infrastructure networking As leader design deployment optimization management maintenance communication digital networks Paladin meet needs clients national scale providing local support Team best industry manufacturer trained technicians PMP certified project managers CTS RCDD certified design engineers coordinators administrative resources Paladin offices coast coast United States Canada nearly talented committed professionals dedicated custom crafting installing technology solutions clients requiring Integrated Security Network Infrastructure Audio Visual Fiber Optics OSP Structured Cabling more Always forefront changing technology landscape continued training complex client projects company support provide colleagues exciting challenges rewarding career Paladin continues grow This company considers candidates regardless race color religion sex sexual orientation gender identity national origin disability veteran status Equal Opportunity Employer disability veterans characteristic protected law If need accommodation part application process send email call Human Resources let know nature request We thank your application however only those selected interview will contacted>
Job description
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