Client Support Executive
5 hours ago
Job description
We're looking for a smart, proactive, and genuinely client-obsessed operator who loves B2B customer support and takes pride in solving problems and implementing them.
This role is for someone who enjoys being the first port of call, getting into the detail, debugging issues, and making sure clients feel supported from day one.
This is not a traditional customer support or account management role. You'll be client-facing, but you'll also be hands-on.
You will be troubleshooting technical issues, improving operational workflows, and working closely with our development team to resolve root causes (not just symptoms).
If you spot patterns in support queries, you won't just flag them, you'll suggest improvements.You'll also learn and apply lightweight technical tools (e.g. Jinja2, don't worry we'll teach you) to help implement product updates and automation across accounts.
What You'll Do:
- The primary responsibility is to act as first-line support for our B2B clients
- Own client onboarding and ensure new customers are set up for success
- Debug product and technical issues, working closely with engineering when needed
- Identify recurring issues and proactively propose operational improvements
- Support client-specific product updates and upgrades
- Learn and apply lightweight technical tools to support automation and delivery
- Maintain clear task tracking and ensure nothing falls through the cracks
- Potentially manage and grow a small portfolio of client accounts
What We're Looking For:
- Someone who genuinely enjoys B2B customer support and problem-solving
- A natural operator who thrives on structure, ownership, and momentum
- Excellent written and verbal communication skills
- Experience in a client-facing role (Customer Support, Customer Success, Account Management, etc.)
- Confidence picking up technical concepts and new tools
- A bias for action and a strong sense of accountability
- Experience in a SaaS, B2B, or startup environment is a bonus
This is an ideal role for someone who wants to develop into a well-rounded operator — combining client experience, technical exposure, and product collaboration.
Contract duration of 1 to 3 months. with 40 hours per week.
Mandatory skills:
Communications, Automation, Task Coordination, Problem Solving, Customer Onboarding, Customer Support, Microsoft Word, Customer Service, Incident Management, Communication Etiquette, Client Management, English, Customer Relationship Management
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