Reservations - Inspire Participant - Toronto, Canada - FAIRMONT

FAIRMONT

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark.

When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience.

Another stunning chapter for Fairmont Royal York has begun.

Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why Work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo
#BELIMITLESS

Note:
Must already be legally entitled to work in Canada to be considered for the position

Job Description:

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our internal colleagues.

You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.

You will be given the responsibility to ensure that our colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service.

As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our internal guests' purposes:

why are they proud to work at Fairmont Royal York, what motivates them and what their preferences and passions are? Making our internal guests feel heard and cared for creates an emotional connection to our brand while build loyalty for our valued guests.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

As an Emerging Leader, you will lead yourself through positive orientation, self-development, self-management and problem solving. You will lead others through leading by example, engaging with the teams, developing others and communicating effectively. You will lead the business through being guest-focused and aware of the business and identifying areas of improvement.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience

Specific Roles and Responsibilities That Create the Essential Toronto Experience:

Our Inspire program offers an opportunity to be part of Fairmont Royal York's Reservation department in a supervisor position for a period of 18 months.

This is a fantastic opportunity to learn and grow your careers in one of Canada's most iconic hotels. Be a part of a strategic reservation team that is focused on driving successful business results. This individual will be responsible for the administration of many functions in a fast-paced reservations office. Additionally, they will support and learn all functions within the department. You will achieve this through a series of three, six-month rotations.

This will help you gain unparalleled experience to equip you for a bright future in Reservations upon completion of the program.

What you will be doing:

Over your 18-month rotation, you will be exposed to the multiple facets of the reservations department learning transient, FIT, BT, and group processes.

You will gain knowledge on strategic revenue decision making to be able to understand a greater breadth of hotel booking decisions, rate generations, and restrictions.

Key responsibilities over your INSPIRE journey include but are not limited to:

Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards
Assist in leading and managing all aspects of the Reservations department and ensure all service standards are followed
Assist in manage and coordinating all group, and individual reservations
Responsible for making room reservations for the Leisure/Group/Tour & FIT (Free Independent Traveler) segments as assigned within the department.
Respond to all faxed reservation requests in a courteous, efficient, professional and friendly manner
Convert reservation sales calls to actual bookings
Maintain good working relationships wi