Patient Experience and Innovation Lead - Mississauga, Canada - Sanofi US

Sanofi US

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reference No. R2669930

Position Title:
Patient Experience and Innovation Lead

Department:
Patient Support Services Specialty Care Canada

Location:
Mississauga

About Sanofi Specialty Care
Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe.

Position Summary:

The Sanofi Patient Support Services (PSS) team is focused on enabling patient access to Sanofi therapies by providing reimbursement navigation, logistics support, financial assistance, and patient education.

Sanofi offers several programs across a number of therapeutic areas.

In addition, Sanofi is expected to launch new products and new indications for existing products that will require the design and launch of new patient support services.

The Lead, Patient Experience and Innovation, will work closely with members of the PSS team, internal Sanofi cross-functional teams and PSS vendors to develop strategies and tactics that improve the PSS patient, caregiver and HCP experience from initial prescription through adherence.

The Lead, Patient Experience and Innovation will develop new capabilities by generating insights about the patient, caregiver and HCP PSS experience and identifying multichannel solutions that can be adapted and applied across therapeutic areas and stages of the PSS lifecycle.

The Lead, Patient Experience and Innovation will also partner with local and global stakeholders to evolve PSS within Sanofi Canada in new ways that enable further patient access to therapy with the highest standards of services, support and care.

The position will report to the Head, Patient Support Services, Sanofi. The position is based in Mississauga, ON.

Key Responsibilities:

In particular, the Lead, Patient Experience and Innovation will work closely with the PSS team and cross-functional stakeholders to:

Lead the design and development of PSS "voice of the customer" patient, caregiver and HCP research to create a deep understanding of PSS needs and barriers.
Identify innovative, multichannel solutions to evolve service delivery and patient access to therapy based on both local and global insights.
Partners with crossfunctional teams to develop strategies and business cases for new initiatives and evolving PSS business models that evolve Sanofi's ability to deliver exceptional patient, caregiver and HCP experiences.
Lead the planning and execution of innovative PSS solutions for new launch products in collaboration with the Launch Excellence and Therapeutic PSS Leads.
Applies project management best practices to design and implement crossportfolio solutions; Facilitates the definition of project scope, goals and deliverables, and defines project tasks and resource requirements.
Monitors and reports on progress of the project to crossfunctional stakeholders and Sanofi Care Leadership.
Manage vendor partners and ensure appropriate vendor deliverables, timelines, and budgets are maintained according to contract terms.

Key Requirements:

Bachelor's Degree; MBA or relevant master's degree preferred
Minimum of 10 years of professional experience in a customercentric role, including 8+ years of relevant experience working in Patient Support Services; both pharmaceutical manufacturer and PSS vendor experience preferred
Demonstrated experience developing and delivering patientcentric solutions that improve access to therapy; experience piloting new PSS digital capabilities is an asset
Demonstrated experience generating patient, caregiver and HCP experience insights to inform opportunities to improve PSS performance and support
Experience managing programs across various stages of the product lifecycle (e.g. new product launches, new public and private reimbursement coverage, and loss of exclusivity)
Strong leadership/management and analytical skills, project management, and the ability to delivery on project objectives in a timely manner required
Proven ability to lead and influence teams without direct authority
Proven ability to communicate and present effectively to senior leaders, crossfunctional and crossorganizational teams in a matrix environment
Excellent writing, excel, power point and organizational skills required
Demonstrates ability to flex and prioritize in response to changing business needs, working both in teams and independently to ensure deliverables and global/local requirement are met
Bilingual is an asset (English/French)

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