Technical Support Analyst - Vancouver, Canada - Compugen Inc

Compugen Inc

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

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Job Title

Vacancy No

Work Location

Job Details

Compugen is seeking a Technical Support Analyst for a - 4 month contract working on site.

Responsibilities:

Provide timely, professional, and courteous technical support service to all Team Members across the organization, including both on site (when possible) and remote support
Act as the single point of contact for assigned incidents, escalating when required.
Provide afterhours support for emergencies on a rotational basis, upholding the SLA for response times based on severity
Engage when needed, and work cooperatively with, IT peers, crossfunctional partners, and external vendors that provide onsite technology support for our site locations (retail stores, distribution centers, and offices)
Ensure that defective hardware is repaired or replaced in a timely manner
Support in the discovery, planning, implementation, and execution of IT related projects, as assigned
Support the development and adherence of internal processes, SOPs and supportrelated documentation for incident, problem, and change release management
Support daily operational processes to maintain system and data integrity
Provide technology onboarding for new hires for the Support Office and DCs where applicable
Stage POS hardware for new store openings, ensuring system integrity and complete functionality prior to installation
Maintain an organized technical hardware inventory stock and reorder when required
Compassion and patience are of utmost importance.

Qualifications:

A college or university education within Computer Sciences
2 years of experience with desktop deployments, troubleshooting and upgrades
Previous experience completing complex Installs, moves, adds, changes of computer equipment
Windows Operating System proficiency ideally in Windows 10
Ticketing system experience
Effective written and verbal interpersonal skills
Outstanding customer service skills
Ability to effectively prioritize and execute tasks in a highpressure environment

- \Must have a valid driver's license and a clean driving record