Data Coordinator - Brampton, Canada - Johnson Controls

Johnson Controls

Verified Company

Brampton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Details

What you will do:

Processing of client requests such as procedural changes to contact lists and Day to Day maintenance of accounts
Troubleshoots Basic issues and follows protocol to escalate inquires and issues.
Test's systems, programming, and zones to ensure proper function and documents events thoroughly.
Provides administrative support to the technical support team and customers. Answers phones and responds to inquiries.
Other duties as assigned.

How you will do it

Provide Tier 1 technical and panel programming support to service/install groups and end user customers (training provided).
Professional phone skills and ability to resolve issues real time with customers.
Employee must adhere to the Quality Assurance Program

What we look for:

Required:

Education:
Minimum secondary school education.
Must be computer knowledgeable with strong keyboard skills, 40+WPM
Must be well organized & possess excellent verbal & written communication skills
Individual must possess strong problemsolving skills
Individual must be able to work independently
Preferred Technical background and/or knowledge of Alarm products would be an asset

Hours:

Hours of work to be determined: shifts range from morning to evening; some weekend work will be required. The department is open from Monday to Friday 08:0022:00 and 08:0016:00 both Saturday and Sunday
We are an inoffice establishment

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