- Develops, implements and drives the Life Cycle strategy as informed by the Global Culture & Engagement strategy; this will include facilitation and influencing of the Colleague Life Cycle Advisory Committee (made up of HRCLT COE heads).
- Synthesizes what internal and external data is telling us as aligned to the Life Cycle moments.
- Influences Senior Leadership and key partners on hot spots and key areas of attention in the colleague lifecycle where feedback (in the form of data or otherwise) points to gaps; inconsistencies; or opportunities.
- Socializes and Integrates the Colleague Life Cycle framework into existing infrastructure (e.g. AskHR; MFCentral etc.).
- Looks for new and creative ways to both bring the moments to life for all colleagues and creates an easy way for all to both understand and leverage the resources connected to the moments (through communications and existing technology).
- Identifies opportunities for capturing colleague sentiment on the moments (
- Works in partnership and influences Employee Experience Enablement Lead; GFIT where and when specific technology is leveraged for targeted life cycle moments
- Leads the design and execution of the Welcome (first hundred days) experience. This includes:Oversight of Welcome Kit deployment;Alignment of key cultural messaging in all New Joiner collateral e.g. 100 Days Workday Push Communications; MeetUP Sustainment for new joiners; Leader and Buddy Guide; NJX Surveys and insights; AskHR Collateral on first hundred days; the NJX central hub.
- Influences a cross section of multiple partners globally who all play a supporting roles in the Welcome Experience from Talent Acquisition; to AskHR Moments Team; to HRPs globally; GFIT; Real Estate; Brand; etc
- Oversees the Executive (AVP+) new joiner experience globally which requires liaise with Exec Communications and CEO Team to ensure a consistent experience globally. This will require high touch support and strong influence.
- Leads working sessions with Life Cycle/Moments leaders to further strategy development
- Provide perspectives, strategic frameworks, and analysis support to help partner teams/moment owners advance thinking on focus topics
- Ensure Culture & Engagement COE alignment of strategic plans across teams by drawing linkages across common themes while advocating for cohesion/consistency across HRC
- Actively builds and maintains awareness of market trends and developments through various sources (e.g., secondary research, competitor actions, industry developments, industry network)
- Leverages Engagement; Talent; New Joiner, Exit and other relevant data; to build appropriate action plans, interventions; and tactics
- Curate external market information, translate into relevant insights and surface patterns/themes that are relevant for Manulife
- Effectively communicates insights, ideas, and strategies to an executive level audience in a clear, compelling, and concise manner so as to influence
- Tailor written and verbal communication based on audience and situation to facilitate productive discussions, foster buy-in, and establish productive working relationships
- Collaborates with various partner teams (e.g. Employee Experience, Communications, etc.) to create and deploy change and communications approaches/plans where appropriate.
- Proactively maintain relationships across HRC to maintain an understanding of new developments in their areas and identify needs for strategy support.
- People management (both direct and indirect) of resources to support the deployment and governance of lifecycle moments and Welcome experience.
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- Minimum of 10 years relevant business experience, ideally within human resources, insurance, asset management, or financial services; experience in or knowledge of Manulife's HRC practices and routines.
- Demonstrated experience analyzing and solving complex business problems and conducting in-depth secondary research, including collection and synthesis.
- University degree in business or related discipline; MBA, HR Masters or other relevant advanced degree is an asset.
- 3-5 years in top-tier management consulting or equivalent experience in a Corporate setting.
- Strong working knowledge of Microsoft Office products (Excel, PowerPoint, Word.)
- Deep understanding of the Human Resources function and ideally at least one of Manulife's business areas (i.e., asset management, individual life insurance, group benefits, group retirement solutions, wealth management, asset management) and geographic markets (i.e., Canada, US, Asia)
- Strong creative and analytical problem solver, with solid experience working with data and writing reports/presentations.
- Resourceful and rapid learner, with the flexibility to work across many topics and domains.
- Results-oriented project manager with background in project delivery; able to navigate a matrix environment and is well organized, with a high attention to detail.
- Able to independently manage and deliver on projects with appropriate judgment.
- Inspiring people-leader, able to effectively motivate and coach a team to deliver their best.
- Excellent oral and written communication and presentation skills.
- Strong interpersonal skills; able to effectively collaborate with multiple partners at all levels across multiple teams
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture
We lead with our Values every day and bring them to life together. - Boundless opportunity
We create opportunities to learn and grow at every stage of your career. - Continuous innovation
We invite you to help redefine the future of financial services. - Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. - Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
AVP, Culture - Toronto, Canada - Company 1 - The Manufacturers Life Insurance Company
Description
Description
The opportunity
Department Overview:
The Global Engagement and Culture Center of Expertise (COE) provides best in class subject matter support and consult in the disciplines of Culture - the shared beliefs, values, traditions and behaviours that show up in how work gets done; Engagement and Listening with the engagement survey being the performance dimension of culture; Recognition; Performance Enablement; New Joiner (Welcome) Experience; and Colleague Life Cycle (the life cycle model identifies and articulates each critical stage of the colleague experience while working for the organization. These include attraction, recruitment, welcome, development, retention, and separation— all necessary for successful employee experience management). In addition to the expert consult provided the COE also is responsible for the execution in its areas of expertise.
Role Summary:
The AVP, Culture & Colleague Life Cycle will be responsible for the global life cycle portfolio and the Welcome / New Joiner Experience. Reporting to the VP, Culture and Engagement, the AVP, Colleague Life cycle will provide advisory and strategic execution services. The role is responsible for end-to-end design and delivery of strategy projects and identifying, monitoring, and evaluating macro market trends.
The AVP acts an integrator of the cultural experience (and consistency of experience) we're looking to embed throughout our colleague life cycle. They will work with moment owners (i.e. COE Heads) to find opportunities for improvement and influence within critical moments all in an effort to ensure a golden thread of culture is weaved through the end to end life cycle and colleague experience.
The incumbent will apply strong strategic thinking, problem solving and analytical capabilities, insight generation and manage relationships across HRC. A high degree of initiative, ability to coalesce themes and priorities across the global team while maintaining a comprehensive, broad orientation is required.
Responsibilities
Life Cycle Strategy design, development and execution
Welcome Experience Oversight
Annual strategic planning
Competitive and market awareness and intelligence
Communication, Change and Relationship Management
People Leadership
What motivates you?
What we are looking for
What can we offer you?
Our commitment to you