IT Service Specialist - Kitchener, Canada - Demant

Demant
Demant
Verified Company
Kitchener, Canada

6 days ago

Sophia Lee

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Sophia Lee

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Description

Overview:

Responsibilities:


  • Provides the single point of contact for all system users for IT related issues
  • Owns all IT requests considered Level1 or Level2 support (regardless of system or area)
  • Ensures that IT policies, procedures, and standards are followed
  • Coordinates with vendors when needed for service on defective devices
  • Works with other IT staff to assist in the development of fixes and improvements
  • Ensures that inbound support calls are answered live and resolved
  • Ensures that all inbound support tickets are resolved in a timely manner and categorized
  • Configures, installs, optimizes and retires IT Assets
  • Provides technical expertise, and works to ensure that the company's use of technology supports its business goals

Qualifications:

  • College Degree or equivalent
  • Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft)
  • Minimum 2 years working experience in a Service Desk or technical support function
  • Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office, etc)
  • Experience administrating with the following technologies: SCCM, MS Exchange, Office365 Admin console, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN
  • Excellent time management and organizational skills
  • Excellent written and verbal communication skills
  • Highly selfmotivated, proactive, and results driven
  • Comfortable working in a fastpaced environment
  • Experience working with retail environments a plus
  • Ability to lift 25 lb boxes
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