Sales Support Specialist - Peterborough, Canada - Canadian Life Science of Calibre Scientific

Description

Job Title:

Sales Support Specialist


Department:

Sales


Reports To:

Director of Sales


Location:

Preferably Head Office (Peterborough, ON), but flexible to Hybrid and Remote


Position Summary:

Reporting to the Director of Sales, the Sales Support Specialist will be responsible of supporting technical sales representative in increasing sales and managing customers and Canadian Life Science expectations in their assigned territories as per annual growth targets.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily (other duties may be assigned).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prepare quotations for customers based on customer price lists.
• Assist sales representatives with administrative tasks such as scheduling appointments, preparing reports, and managing paperwork.
• Prospect and create new sales opportunities, generate leads, followup on leads generated by marketing and identify opportunities for repeat business.
• Follow up on marketing campaigns with targeted customers.
• Respond to customers regarding account statuses, product information, delivery, etc.
• Maintain Hubspot by continually updating customer information.
• Provide monthly report on progress, provide data and guides to help the sales team.
• Provide troubleshooting assistance for customers issues, including returns, exchanges and complaints.
• This position requires some availability outside normal working hours (ex: attending Sales Meetings).
• Working with Director of Sales to assess accounts and propose yearly sales objectives for each product line and reviewing plans regularly throughout the year and adjust actions as required.
• Other duties as assigned.

Education/Experience:

Administrative Assistant, Sales or Marketing degree or relevant field from four-year College or University and 1-2 years sales support experience.

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies.

• Customer service skills, able to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
• Strong communication skills and strong phone presence
• Successfully handles multiple tasks, executes in a timely manner and staying organized.
• Time management skills and works effectively in fastpaced environment.
• Ability to adapt to changing priorities and interruptions.
• Effectively communicates and work well in a team and shows initiative to contribute to company's growth.

**Conflict Resolution
- **Confronts difficult situations. Encourages open communications.

Keeps emotions under control. Maintains objectivity. Uses negotiation skills to resolve

conflicts.


Business Ethics - Inspires the trust of others. Keeps commitments. Treats people with

respect. Upholds organizational values. Works with integrity and ethically.


Delegation - Collaborate on work assignments. Gives authority to work independently.

Matches the responsibility to the person. Provides recognition for results. Sets

expectations and monitors delegated activities.


Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully.

Identifies problems in a timely manner. Resolves problems in early stages. Works well in group

problem solving situations.

**Adaptability
- **Accepts constructive feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.


Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in

written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and

uses appropriate communication methods.


Dependability - Commits to doing the best job possible. Follows instructions, responds to management

direction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for

service and assistance. Takes responsibility for own actions.


Job Knowledge - Competent in required job skills and knowledge. Displays understanding of how job

Requires mínimal supervision. Uses resources effectively.


Quality - Applies feedback to improve performance. Demonstrates accuracy and thoroughness.

Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own

work to ensure quality.


Quantity - Achieves established goals. Completes work in timely manner. Meets productivity standards.

Strives to increase production. Works quickly.


Safety & Security - Determines appropriate action beyond guidelines. Observes safety and security

procedures. Reports potentially unsafe conditions. Uses equipment and materials properly


Qualifications:
To perform this job successfully, an individual must be able to perform