Manager Digital Accessibility - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 44346

Job Category:
Information & Technology

Division & Section:
Technology Services, Technology Standardization Delivery

Work Location:

METRO HALL

Job Type & Duration:
Full-time, 1 Permanent Vacancy

Salary:
$140, $176,439.00, Wage Grade 9

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
Non-Union

Number of Positions Open: 1

Posting Period: 20-FEB-2024 to 05-MAR-2024

The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population.

In addition, the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.

Consistently ranked one of the world's most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada's leading economic engine and one of the world's most diverse and livable cities.

Toronto is a global leader in technology, finance, film, music, culture and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.

In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.

Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:

Build Resilient Foundations: Establish a robust, reliable, and secure technology infrastructure.
Deliver User-

Centric Solutions:
Provide enterprise-grade modern solutions with a focus on user experience.

Harness Data Power: Utilize data to drive operational processes and informed decisionmaking Citywide.
Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

The role will focus on providing leadership in the delivery and implementation of Digital Accessibility Standards, Guidelines and Framework as well as an Accessibility by Design approach for the City's technological solutions while supporting Divisions in their online service delivery, customer service and customer experience improvements.

Specifically, you will provide leadership in the areas of:

Strategic Planning

Provides strategic direction and vision for UX and design thinking initiatives within the organization. Builds and leads a multidisciplinary team of UX designers, Digital Accessibility specialists, researchers and design thinkers.
Manages, reviews and advises on the preparation and coordination of various formal contractual documents and negotiates contracted products and services.

Digital Accessibility Program Delivery

Identifies and monitors key performance indicators to deliver the City's Annual Multi-Year Accessibility Reports and provides recommendations on the digital accessibility portion to the Division, the Deputy Chief Technology Officer and Senior Management Team.
Conducts annual reviews of the City of Toronto Digital Accessibility Principles and Guidelines and updates digital platforms to reflect current best practices in digital accessibility.
Manages the acquisition of solutions and integration/interface components.

User Design Thinking Delivery

Manages and monitors the technology aspects of the City of Toronto's corporate platforms, including the corporate web content management system, corporate website search engine, intranet website and other related systems, to ensure a robust public and staff facing web presence with a strong focus on user centric design.
Champions the importance of UX and design thinking principles across the organization, advocating for usercentricity as a core value.
Establishes key performance indicators (KPIs) to measure the impact of UX initiatives and design thinking efforts, using data driven insights to drive continuous improvement.
Oversees user research activities to gather insights, validate assumptions, and inform design decisions.

Partnership & Relationship Management

Builds and maintains effective relationships with technology, business and design partners to be a trusted advisor in championing accessibility by design and design thinking approaches.
Demonstrates political acuity and superior communication and interpersonal skills to influence, negotiate and develop strong, productive partnerships and relationships
Engages with key stakeholders to understand their requirements, gathering feedback and advocating for usercentered design principles.

Communication Strategy and Change Management