Help Desk Consultant, Information Technology - Markham, Canada - Oak Valley Health

Oak Valley Health

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Land Acknowledgement:

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island.

The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial.

This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

COVID Statement

Who you are:

You encompass Oak Valley Health's core values and live the words of Respect, Trust, Commitment, Compassion and Courage
You are a patient and/or client centered individual who performs at an exemplary standard
You are a team player with excellent communication, critical thinking and prioritization skills

What we are looking for:

What you bring to the role:

Completion of a recognized post-secondary computer-related program
CompTIA A+ certification (or equivalent) required
Minimum 2 years' recent related help desk experience supporting PC hardware and software
12 years of healthcare related help desk experience preferred
Recent related experience with BYOD and mobile device support with smartphones and tablets
Working knowledge of the latest Microsoft Office suites and Operating Systems
Previous recent experience in a Helpdesk Call Centre Login to ACD system, answer calls and log user requests in our ticket management system
Active Directory and Exchange User provisioning experience
Experience with MEDITECH is an asset
First level laser and bar code printer troubleshooting experience is an asset
Ability to support and provide ongoing maintenance to several A/V conference rooms
Proven analytical and prioritization skills with attention to detail and timelines
Demonstrated initiative and sound judgement with effective resourcing and followthrough skills
Excellent interpersonal, communication and organizational skills with a welldeveloped customer service focus
Ability to work effectively both independently and as a member of a team
Must be able to travel between sites currently 3 locations (Markham, Uxbridge and Toronto)
Demonstrated good attendance and performance records with the ability to maintain these same standards
Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required

_Work Schedule_

Saturday and Sunday.

Shifts include: 8:00am-4:00pm.

Please note training shifts will be Monday - Friday.

Please note schedules may change based on operational needs.

Compensation:

BAND CUP C04:
$ /hour

Who we are:

Oak Valley Health is one of Ontario's leading community healthcare organizations.

Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year.

We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children's services.

We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond.

We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Are you ready to join us?

Oak Valley Health Diversity Statement
Oak Valley Health takes pride in serving some of Canada's most diverse communities.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one's personal identity and/or values.

Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Should you require accommodations during the recruitment and selection process, please contact Human Resources.

Required Skills:

Required Experience