Technical Support Supervisor - Edmonton, Canada - Caliph Digital Ltd.
3 weeks ago
Description
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
Work setting:
- Private company, corporation or industry
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Webserver backup and recovery operations
- Provide customer service
- Manage incidents
Supervision:
- No supervision responsibility
Computer and technology knowledge:
- Linux
- HTML editing software
- Salesforce
- JavaScript
- MS Office
- PHP
Other benefits:
- Free parking available
- Parking available
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
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