Customer Service Representative - Headingley, Canada - Lynx Emissions

Lynx Emissions

Verified Company

Headingley, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

At Lynx Emissions, we transcend the ordinary, pioneering, problem-solving, and innovating in the realm of diesel aftertreatment systems.

Formerly known as The DPF Company, our journey commenced in 2019 with a singular focus:
servicing diesel particulate filters.

Over the years, propelled by dedication and a passionate team, we have evolved into the foremost authority on aftertreatment systems in North America.

The transition to Lynx Emissions commenced in 2022, driven by a desire to reflect our Canadian roots and our relentless pursuit of innovative solutions.

Debuting our brand in the United States in 2023 marked the inception of a new chapter for our company. Today, we unite our entire organization under the Lynx Emissions banner, symbolizing our collective vision for the future.

Not only do we clean filters, but we also specialize in complete restoration and supply of DPF's and aftermarket parts, operating across 9 locations in Canada and expanding into the United States.

To better serve our expanding clientele, we continuously innovate and adapt our offerings.

Our commitment to excellence extends beyond mere servicing; it encompasses a comprehensive approach to aftertreatment systems, ensuring optimal performance and longevity.

With each location meticulously equipped and staffed by industry experts, we guarantee top-notch service and support across the board.

Purpose /Job Role:

As a Customer Service Representative, your primary responsibility is to process customer orders, manage and resolve issues, and ensure seamless communication with customers efficiently and accurately.

Working closely with the Customer Service Supervisor and other team members, you play a crucial role in delivering exemplary service while maintaining operational excellence.

Duties and Responsibilities:

Order Processing:

Process customer orders promptly and accurately.
Generate quotes for services.
Manage order acknowledgment and communicate with customers on order details.

Issue Resolution:

Triage inbound calls and address customer issues efficiently.
Assume full ownership of any quality and service issues routed from Sales and Operations departments.
Minimize case cycle times and ensure errorfree work.

Communication and Coordination:

Handle estimated time of completion (ETC) requests and schedule or expedite orders as needed.
Maintain customer details in ERP systems.
Conduct outbound calls to customers to follow up on the invoices and purchase orders and ensure payment collection.

Customer Record Management:

Record all customer contacts in realtime in the CRM system.
Escalate clients uncertain about product solutions to inside sales.

Team Collaboration and Professionalism:

Maintain productive and conflictfree relationships with team members.
Participate in regular workinprogress (WIP) meetings

Working Environment:

Comfortable in a busy customer service environment.
Rapidly understand and articulate our portfolio of service solutions.

Required Experience and Skill:

Previous experience working in a customer service role of at least 2 years, ideally in a comparable industry.
Exposure to enterprise software, with knowledge of ERP or CRM systems.
A strong H&S work ethic.
Strong written and verbal communication skills.
Ability to work efficiently as part of a diverse and dynamic team.
Ability to cope well when working under tight deadlines and associated pressure.
Attention to detail and professionalism.

Pay:
$50,000.00-$52,000.00 per year

Benefits: