Customer Service Representative - Vancouver, Canada - Prometric
Description
Company DescriptionCUSTOMER SERVICE REPRESENTATIVE
Paragon Testing Enterprises, a Prometric Company
Part-Time
Vancouver, BC
***:
Work Schedule:
RESPONSIBILITIES:
The responsibilities include, but are not limited, to:
- Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
- Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective testtakers, enduser clients, and stakeholders.
- Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
- Providing input to updates of registration and reporting databases.
- Tracking customer requests and providing input for improving customer service.
REQUIREMENTS:
- At least one year of work experience in customer service, preferably in a Cal Centre or Office environment.
- Sensitivity to inquiries from test takers for whom English is not their first language.
- A quick learner with ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
- Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
- Must be eligible to work in Canada.
Start date:
As soon as possible
Hourly Wage:
$19/hour
Type of position:
Permanent, Part-time
Location of position:
Vancouver, BC. Working from home, although may be required to go to office on occasion.
Prometric is an equal opportunity employer committed to diversity and inclusion.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.
More jobs from Prometric
-
Test Center Administrator
Quebec Province, Canada - 5 days ago
-
Customer Service Representative
Toronto, Canada - 2 weeks ago
-
Customer Service Representative
Vancouver, Canada - 2 weeks ago
-
Objectively Structured Clinical Evaluation
Toronto, Canada - 1 week ago
-
Administrator (m/w/d) Microsoft Windows
Québec, QC, Canada - 2 weeks ago
-
Receptionist & Exam Timekeeper - (Pt)
Toronto, Canada - 1 week ago