Information Desk Assistant Visitor Services - Toronto, Canada - St. Michael's Hospital

St. Michael's Hospital

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Start Date: 06/09/2023_

Posting End Date: 06/16/2023_

Work Type: Part-Time Permanent_
Salary Range: _
Union Affiliation: CUPE Clerical_

DUTIES & RESPONSIBILITIES:

Greet and direct patients, visitors and staff
Perform a computer search to locate patient information for wayfinding and clinic appointments.
Answer telephone inquiries and provide relevant information as requested.
Problem solve issues for patients and visitors and escalate when appropriate
Call the Call Centre to provide wheelchair assistance to outpatients and visitors Request additional support through initiating hospital codes (Blue, Brown, etc)
Organize wheelchairs in lobby designated area and retrieve wheelchairs from outside.
Assist with general tidiness of the information desk and lobby area surrounding the Information Desks.
Alert the Team Leader to any issues or concerns that require escalation
Other duties as assigned.

QUALIFICATIONS:

Successful completion of a secondary school diploma required.
Successful completion of a postsecondary community college program in a related field preferred.
Demonstrated oral, written and English language reading skills required in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
Able to use telephone equipment at the Information Desks.
Basic mathematical skills (addition, subtraction, multiplication and division) are required.
Welldeveloped organizational skills with the ability to work in a fast paced environment and prioritize tasks appropriately.
Excellent customer service record with proven success in working in a team environment.
Proficient in the current ADT software system, Microsoft Outlook, Microsoft Word 2010, Intranet and Internet.
Able to demonstrate troubleshooting and problemsolving skills.
Demonstrated ability to work both independently and as part of a team
Proven commitment to Mission and Values of the organization.
Excellent attendance record.
High energy and able to multitask.
Medical Terminology Certificate is an asset.
Other duties as assigned.

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HOURS:
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Evenings and weekends, Alternating:
Mondays 2pm-9pm, Thursdays 2pm-9pm, Saturdays and Sundays 6am-2pm and as per department needs.