Cloud Technical Specialist - Mississauga, Canada - Prophix Software, Inc.

Prophix Software, Inc.

Verified Company

Mississauga, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a Cloud Technical Specialist, you will focus on the execution of defined processes and procedures to ensure the provisioning of customer cloud instances are seamless and viable to meet defined SLAs.

As a member of the Prophix Technical Support team, you will work in tandem with Customer Success, Product & Technology, DevOps, and Information Security groups to ensure regular ongoing management of Prophix Cloud Services.

What You Will Do at Prophix

Ensuring the highest level of uptime and Quality of Service (QoS) for our cloud customers through operational excellence
Adhering to proper change management processes and procedures
Monitoring and maintaining the global production cloud, sandbox, demonstration, and OAT environments including:
Provisioning and deprovisioning of cloud Instances
Performing database restorations in production/sandbox instances
Installing/configuring software services and custom agents
Conducting smoke test and verification updates for product releases when required
Participate in oncall rotation to support and maintain uptime of cloud infrastructure 24/7/36
Responding to system outages according to standard operating procedures
Acting as escalation point to troubleshoot Level 2 and 3 technical incidents related to customer and cloud related issues during shift or as required
Conducting root cause analysis (RCA) on technical issues to recommend corrective action for identified errors
Creating and updating runbooks as required for internal/external support and improve operational processes and tasks
Additional responsibilities as assigned

What You Will Bring to Prophix
To shine in this role, you will bring a rare combination of experience, technology skills, personal qualities, and education.

Required Qualifications

University degree in Computer Science, Engineering, or Information Systems, or related experience

4+ years IT infrastructure experience with at least 1 year in cloud operations/support role

Willingness to obtain AWS certifications as required or recommended to align with our business needs (i.e. AWS Associate/Professional path)
Knowledge of the following would be useful: Microsoft SQL Server, Data integration tools, Datadog, Confluence.
Must have excellent working experience with problem solving, troubleshooting and analysis
Handson experience with AWS including but not limited to (EC2, ELB, CloudFormation, CloudWatch, S3, VPC, RDS), remote troubleshooting, Microsoft PowerShell scripting
Experience with relational and/or nonrelational database systems (SQL, MySQL, OLAP)
Willingness to take on standby duties and shift work as required

Preferred Qualifications

Team player mentality with strong attention to details
Ability to maintain a calm demeanor working in fast paced environments
Passionate about problem solving and root cause analysis
Excellent written and spoken command of the English language
Passionate about cloud support/services with selfmotivated attitude to learning new technologies

NOTES

ACCESSIBILITY & DIVERSITY
Prophix promotes a diverse, inclusive, and accessible workplace.

By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a barrier-free working environment, and we are prepared to provide accommodation for people with disabilities.

We are an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code, Prophix will provide accommodation throughout the recruitment, selection and/or assessment process for applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of any accommodation(s) that you may require to any materials or processes used to ensure your equal participation.

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