- Collaborates with BMO partners to identify referral opportunities that further grow the customer's relationship with BMO beyond personal banking.
- Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
- Meets customer transaction-based needs with seamless execution.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer's experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes complex & diverse tasks within given rules/limits.
- Analyzes issues and determines next steps; escalates as required.
- Broader work or accountabilities may be assigned as needed. Qualifications:
- Typically between 1 - 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
- Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
- Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
- Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- Drive to deliver a personal customer experience.
- A focus on results and the ability to thrive in a consultative sales and team-based environment.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.
-
Personal Banking Associate
19 hours ago
TD Bank Kamloops, Canada**Personal Banking Associate**: · BR · **Job Category - Primary** · - Retail Banking - Customer Service · **Work Location** · Tranquille Road · **Employment Type** · - Regular · **City** · - Kamloops · **Time Type** · - Full Time · **Province/State** · - British Columbia · **Hour ...
-
Personal Banking Associate
1 week ago
BMO Kamloops, Canada Full timeApplication Deadline: · 05/07/2024 Address: · 750 Fortune Drive Job Family Group: · Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the ...
-
Personal Banking Associate
1 week ago
BMO Kamloops, Canada Full timeApplication Deadline: · 05/07/2024Address: · 750 Fortune DriveJob Family Group: · Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be ...
-
Customer Service Representative
3 days ago
Scotiabank Kamloops, CanadaRequisition ID: 177068 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put ou ...
-
Accounts Receivable Clerk
1 week ago
Environmental 360 Solutions Kamloops, Canada**Company Overview** · Founded in 2018, Environmental 360 Solutions (E360S) is dedicated to becoming North America's leading and most trusted environmental management company. Growing through acquisition and Organic growth, E360S provides environmental and waste management soluti ...
-
Finance Associate
1 week ago
ASK Wellness Society Kamloops, Canada**City**:Kamloops · **Program and Site Location**: Stollery Suites, Administration · **Reports To**: Financial Officer · **Term**: Permanent Full-Time (37.5 hours per week) · **Hours**: Monday to Friday 8:30am to 4:30pm with 1⁄2 hour paid break · **Wage Range**: $23.16 up to $26. ...
-
Finance Associate
3 days ago
ASK Wellness Society Kamloops, Canada**City**:Kamloops · **Program and Site Location**: Stollery Suites, Administration · **Reports To**: Financial Officer · **Term**: Permanent Full-Time (37.5 hours per week) · **Hours**: Monday to Friday 8:30am to 4:30pm with 1⁄2 hour paid break · **Wage Range**: $23.16 up to $26. ...
Personal Banking Associate - Kamloops, BC, Canada - BMO
Description
Application Deadline:
05/07/2024 Address:750 Fortune Drive Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.