Field Service Technician Ii - Victoria, Canada - NCR

NCR

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About NCR
NCR Corporation (

NYSE:
NCR) is a leader in transforming, connecting, and running technology platforms for self-directed banking, stores, and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE:
Field Service Technician II

LOCATION:
Vancouver Island/Victoria, BC

YOU ARE:

Exceptional at communicating with customers (by maintaining strong relationships, handling problems before they start, and making sure customers have what they need when they need it).

That's your
_specialty_.

Oh, and you have some great formal training (or considerable experience) in tech systems and know the ins and outs of products like large servers, mainframe computers, and imaging software.

What makes this more exciting? Knowing that it's all to help make life easier for people all over the world, through more than 550 million transactions every day.

Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most.

YOU CAN EXPECT TO:

Service electromechanical equipment like ATMs and selfcheckout systems within an assigned territory—to keep our customers completely assured and satisfied.
Perform hardware maintenance, installation, network management, multivendor maintenance, and software support.
Unleash your manual skills on products like peripherals, large system printers, small and enterpriselevel servers, communications equipment, networks, and item processing sorters.
Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond to them by either handling them, or by pulling in the proper associate, team member, or territory manager who can.
Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). You'll surely always be on the lookout for preventative measures you can take to correct any technical problems before they happen.
Capture customer information so that we can complete any invoicing, as well as stay in contact to ensure we're providing the best possible service.

PEOPLE DESCRIBE YOU A

S:

A fantastic communicator who does everything in his power to meet customers' needs—someone who follows up to ensure you did the work right.
A stickler for recordkeeping. This comes in handy when you're asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).
Someone looking to tackle an intense but rewarding role. You like responsibility and are outstanding at managing everything and are a motivated selfstarter who can be depended upon to work efficiently and with little supervision.

YOU HAVE

High School diploma or equivalent
A valid provincial license (not a learner permit) and a clean driver's record
Canadian citizen or permanent resident company sponsorship is not available
Must have a valid passport to travel to the US for training.
Up to three years of related experience (but more than that is always a plus).
A+ Certification, PC skills, basic electronic skills, and specific hardware and operating system familiarity.
Working knowledge of Microsoft Office Suite and current Windows operating systems.
Knowledge of systems architecture, database management systems, and network and systems management systems.
Amazing flexibility and a positive attitude. No. Matter. What. (We're talking about some nights, weekends, overtime, flex shifts, and being on call to keep our customers happy.)
A strong back. This position must require prolonged travel, rotating shifts, carrying and lifting tools and parts weighing up to 50 lbs., and bending, squatting, walking, standing, and/or sitting for prolonged periods.

P

S:

An FST II will be dispatched daily on a callbycall basis. Also, this position conducts work at customer site(s) and local NCR offices.
Proof of full vaccination against COVID19, as defined by Health Canada, may be required, except where prohibited by applicable federal or provincial law. Requests for reasonable accommodations for individuals with valid and provincially recognized medical or religious exemptions will be evaluated in compliance with legal requirements.

Offers of employment are conditional upon the passage of screening criteria applicable to the job.

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other character