System Navigator - Calgary, Canada - Distress Centre Calgary

Distress Centre Calgary

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_System Navigator & Resource Specialist_

_ FTE Contract - Coordinated Entry Program_
Start Date - Immediate to August 31, 2024 with possible extension

Distress Centre Calgary provides Calgary and area with 24-hour crisis support.

We do this through our 24/7 crisis and 211 information and referral phone lines, daily online services, and professional counselling.

All our services are free, and because we do not define crisis, anyone can contact us day or night about anything.

We support all social issues - homelessness, poverty, depression, mental illness, bullying, addiction, PTSD, domestic violence, abuse, etc.

We believe in providing a compassionate and supportive environment for our staff and volunteers.

About SORCe and Distress Centre Programs

The Safe Communities Opportunity and Resource Centre (SORCe), is a multi-agency collaborative that connects people experiencing or at risk of experiencing homelessness and/or those with complex barriers such as mental or physical vulnerabilities, or socio-economic need, to programs and services that can help to address their needs.

As a backbone partner in the SORCe collaborative, Distress Centre Calgary operates the Coordinated Entry Program located at SORCe.

Programming includes Engagement and Triage, CAA Housing Strategists, Financial Empowerment, ID Replacement, System Navigator & Resource Specialists, and a Communications Hub.

The Coordinated Entry program at SORCe serves as the primary intake & assessment for CHF funded housing first programs, and provides information, referrals, system navigation supports, and community connections to people who are experiencing or at-risk of experiencing homelessness.

The objective of the program is to make meaningful, person centered impact that is agnostic to any particular program or service in the homeless serving system of care and broader social services sector.

The program aims to support the coordinated system in Calgary through preventing people from entering homelessness and/or reducing the barriers to sustainable housing for those at-risk or experiencing homelessness.

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What to expect in the role:_**
Job overview

Primary Duties

This is not an exhaustive list of duties but meant to give you a sense of what you'll be doing on a regular basis. Other related duties may be required.

System Navigation & Resource Specialist

Greet, build rapport and establish trust with people seeking support from the Coordinated Entry Program at SORCe both at the participant window and with those in the lobby.
Assess participant needs, provide information, and facilitate connections to programs within the SORCe collaborative or in the community.
Recognize those who visit frequently but do not access programs and services and proactively engage with them over time.
Facilitate intake and profile creation for new SORCe participants.
Proactively manage expectations for wait times.
Ensure the integrity of data in the HMIS database. Create or update participant profile and record visit details in the HMIS database. Ensure that all participants are informed of and consent to the SORCe data sharing policy.
Use extensive knowledge of resources available at SORCe and in the community to guide participants in addressing their unique and individual needs.
Provide collateral and support connection on behalf of participants for programs at SORCe or in the community with the goal of people ending or preventing their experience of homelessness.
Provide care coordination for participants who may benefit from accessing multiple programs operating from the locations of SORCe.
Leverage Distress Centre crisis intervention and 211 training and learned skills as necessary to ensure the wellbeing of all SORCe participants.

Training and Mentoring (as needed)

The Coordinated Entry Program takes on practicum students yearround. Assist with the supervision, training and development of practicum students.

SORCe Frontline Service Delivery

Develop and maintain interagency relationships and partnerships both within SORCe and in the community to ensure successful connections for SORCe CAA participants.
Assist with administrative office tasks and other shared office duties, including stocking of the entry and engagement windows, and sorting and organization of storage spaces.
Engage participants when utilizing deescalation strategies and assertive engagement to ensure the safety and security of all people accessing services at SORCe.
Ability to support the team through crosstraining with the expectation of occasional coverage of other roles.

SORCe General (as needed)
Collaborate and coordinate with all agencies at SORCe to effectively deliver collaborative programs and services.

Hours of work and conditions