Front Desk Reception Concierge - Whitby, Canada - MD AESTHETICS

Description

FRONT DESK RECEPTIONIST/CONCIERGE - 728 ANDERSON STREET, WHITBY

Company Description

MD Aesthetics offering the latest advanced anti-aging techniques and non-invasive cosmetic treatments. We are a team of professionals dedicated to providing quality services and expertise under the direction of our founder and medical director, Dr. Charles Copeland, who performs all injectable services for our clients.

Job Description

Great opportunity for a front desk receptionist/concierge for our busy practice/med spa. We are seeking a long-term relationship for a Full-Time position. Previous receptionist experience in a Medical Spa or Cosmetic Dermatology clinic preferred but not required. The ideal candidate is a self-starter, with great administrative skills, patient-centered with a genuine interest for client-care, passionate about aesthetics and exhibits strong ability to work in a team-based, fast-paced environment. This position is the first face and voice interaction with our customers/patients, both in person and over the phone managing appointment requests and fielding questions, so quality customer care is very important. Position immediately available.

Employment Type: Full-time, 5 weekdays, 9 – 5 with flexibility to cover vacation and sick days which may include an evening and/or Saturday shift. (Please do not apply if not flexible/available for an occasional Saturday or evening)

Compensation:

• Competitive hourly pay based on experience
• Medical Health Spending account benefits after first 90 days of employment
• Cosmetic Services/Skincare spending account after first 90 days of employment
• Retail Discounts

QUALIFICATIONS

Education Requirements: High School Diploma or equivalent is required. College degree or working towards degree is preferred.

Qualification, Experience, and Skills:

• Experience in one or more of the following: Med spa and/or plastic or cosmetic surgery office (preferred), hospitality, retail, or customer service settings
• Providing exceptional client service; charismatic, friendly, helpful personality, always putting the needs of customers/patients first. Maintaining a pleasant and friendly speaking voice and demeanor
• Works well in a busy, very fast-paced office and patient environment with the ability to perform multiple and diverse tasks simultaneously
• Work well with others in a team environment
• Willingness and flexibility to periodically be of assistance for duties that may be outside the scope of job position
• Comfortable using a scheduling software application
• Proficiency in Microsoft Office including Word & Excel
• Strong written and verbal communication skills
• Excellent time management skills, accuracy & attention to details
• Dependability, trustworthy, enthusiastic, positive attitude
• Inquisitive, resourceful, proactive with strong problem-solving abilities to address both inquiries & issues.
• Ability gain knowledge of our services and products with ability to process product sale

Responsibilities include but are not limited to:

• Welcoming patients / check-in, check-out
• Handling all front desk responsibilities i.e. scheduling appointments, responding to phone and email inquiries, processing payments, opening and closing the clinic
• Overseeing the waiting and retail area, assisting clients with skincare inquiries
• Providing necessary paperwork for clients
• Preparing next-day files
• Reporting
• Maintaining records
• Product sales and procedure scheduling
• Assisting with various office events
• Establishing and maintaining back bar inventory; counts and processes