- Assists and maintains email suite
- Research and book/hold flights for advisors
- Answer questions and resolve issues with advisors on complex air itineraries
- Process schedule changes, refunds and exchange of airline tickets
- Answer questions on GDS processes
- Helps maintain air queues
- This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position
- Minimum of three (3) years of travel industry or agency experience using Apollo GDS
- Working knowledge of Microsoft Office, including Word and Excel
- Excellent professional communication skills via email and phone
- Maintaining a favorable company image when interfacing with outside sources
- Demonstrate personal and organizational integrity
- Superior customer service skills
- Able to work in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
- Organizational skills that result in high productivity
- Exceptional working knowledge of reading airline rules for exchanging/schedule changes/refunds etc.
Air Specialist - Toronto, Canada - Direct Travel
Description
Air Specialist –Remote
Embark on the next step in your career journey with Direct Travel
This is a fully remote position.
Expedition Expectations
Passport to Success
Benefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Our Brand Voyage: About Direct Travel
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly's Power List. For more information, visit
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer
If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.