Associate Manager, Benefits Administration Solutions - Winnipeg, Canada - Canada Life Assurance Company

Canada Life Assurance Company
Canada Life Assurance Company
Verified Company
Winnipeg, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Job Description:

Lead our Benefits Administration Solutions team as it delivers a market-leading service experience for our plan sponsors and their members


Key areas of responsibility:

  • Foster a culture of exceptional customer experience and high performance
  • Develop and facilitate relationships with our customers and participate in client meetings
  • Act as point of contact on significant problems and concerns
  • Bring forward business development opportunities in partnership with other Group Customer functions
  • Assist in creating a road map for business planning and allocating appropriate resources
  • Champion highest level of quality for the services we deliver and develop performance objectives
  • Identify system updates and automations, collaborate with partners in enhancements or new tool upgrades
  • Make recommendations and sponsor departmental initiatives that include reviewing and implementing changes in current policy and procedures
  • Design attractive roles with natural career path opportunities for team members
In addition, the Benefits Administration Solutions Associate Manager will:

  • Foster an environment that encourages new approaches, challenges the status quo and inspires creativity
  • Understand how Plan Sponsor can further strategic goals and vision for the Group Customer organization
  • Attract, motivate and develop talent to meet strategic direction and tomorrow's needs
  • Drive results and contribute to change processes that improve organizational performance and create a culture of accountability
  • Demonstrate a winning attitude and a strong commitment to success
  • Demonstrate innovative and visionary thinking and a willingness to bring new concepts or approaches to market

Qualifications:


  • 3+ years in a leadership position coupled with 5+ years of experience in Group Insurance specifically Benefits Administration knowledge would be an asset
  • Crossfunctional knowledge; strong understanding of employee benefits market and its dynamics (trends, legislation, competitive environment)
  • Understand our business environment and customer needs, identify business opportunities that create a competitive advantage, anticipate key trends
  • Call centre benefit plan administration management is an asset
  • Proven success in designing and delivering a bestinclass customer experience
  • Demonstrated ability to develop, engage and motivate team members to providing highquality service
  • Bilingual in English and French is an asset
**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed.

You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

  • Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
  • We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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