Bilingual Technical Customer Service Representative - Moncton, Canada - Canon Canada

Canon Canada

Verified Company

Moncton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bilingual (English-French) Technical Customer Support Representative

Call Center - 7 Hour days - No Weekends

Do you have an interest in learning Technology?
Do you enjoy helping people in a call centre environment?

If so, this could be the role for you

As a member of the Canon team, you'll help our customers with a number of consumer products including, but not limited to, fax machines, scanners, and printers.

You'll put your problem-solving skills to work to identify each consumer's unique inquiry and direct them to a suitable solution, ensuring that every case is resolved in a satisfactory manner.

ROTATING SHIFTS - Must be available:

Monday
Friday, 9:00 AM
5:00 PM
Monday

- Friday, 10:00 AM - 6:00 PM

Responsibilities:

Key Responsibilities:

Deliver highclass customer service via telephone to Canon clients
Assist customers with clear communication and stepbystep solutions
Follow appropriate escalation process of unresolved issues
Offer upgrades and presales assistance when applicable
Update CRM database with detailed information regarding customer inquiries
Achieve monthly KPIs and metrics, such as Call Handle Time and Abandon rates
Adhere to established quality assurance guidelines for all customer inquiries

Qualifications:

To Succeed, You Will Need:

-
French and English proficiency:

High school diploma
1year experience in a call center or customer service environment
Proven customer relations skills with professional and courteous telephone manner
Familiarity with computers to learn systems/processes in a timely manner
Ability to organize time, set priorities and multitask in order to meet KPIs
Exemplary written and oral communication skills

Why Join?

HYBRID WORK:

This position offers a Virtual work schedule with the ability to work from home throughout the week.

BENEFITS:

Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution & Profitsharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships and more

EMPLOYEE PERKS:

Free coffee and snacks
Onsite cafeteria and outdoor patio
Employee gym and fitness centre
Employee referral program
Inspire Program, online peertopeer recognition for redeemable points on hundreds of products
Community involvement