Customer Service Rep – Remote - Sarnia - Convergys

Description

• Fournir un soutien à la clientèle en utilisant un guide de flux d'appels dans la langue préférée du client
• Vendre des hôtels, des vols, des voitures et des produits de voyage complémentaires Établir de solides relations avec la clientèle
• Suivre, documenter et extraire des renseignements dans les bases de données
• Offrir des produits et/ou services supplémentaires
• Offrir une expérience client exceptionnelle… avec le sourire.
  Maîtrise du français et de l'anglais 1 an d'expérience minimum en service à la clientèle 1 an d'expérience minimum avec un GDS (un atout)
• Expérience en agence de voyages ou en vente (un plus )
• Disponibilité flexible
• Diplôme d'études secondaires ou l'équivalent
• Environnement de travail tranquille et sans distractions à domicile
• Capacité de gérer plusieurs tâches en même temps
• Intérêt pour l'apprentissage de nouvelles technologies
• Solides compétences en navigation informatique et en informatique
• Permis de travail (portable ou fixe) pour les tests informatiques et de connexion Internet ; un ordinateur professionnel peut être fourni selon le poste offert (à discuter avec un recruteur)
• Connexion Internet haute vitesse (pas de Wi-Fi, de point d'accès Wi-Fi ni de connexion satellite) et téléphone intelligent
• La rémunération de base se situe entre 23,00 $ et 24,35 $ de l'heure (le salaire ne sera pas inférieur au salaire minimum applicable), à laquelle s'ajoutent des primes liées à la performance individuelle et à celle de l'entreprise. Le salaire réel variera selon le lieu de travail, les qualifications, les compétences, la formation, l'expérience et les aptitudes. Les avantages sociaux offerts aux employés admissibles à ce poste comprennent une assurance maladie, dentaire et optique, un programme d'aide aux employés (PAE) complet, un régime enregistré d'épargne-retraite, des congés payés et des jours de formation rémunérés. Option d'inscription à DailyPay pour accéder à votre salaire à l'avance, quand vous le souhaitez.
• Formation rémunérée et primes de performance.
• Primes de commandite attractives.
• Opportunités de réseautage au sein de l'entreprise avec des groupes organisés autour des thèmes suivants : Réseau des femmes, Réseau des professionnels noirs, Fierté LGBTQ+, Handicap, Neurodiversité, Femmes dans la technologie, Champions OneEarth, et plus encore.
• Programmes de santé et de bien-être avec des partenaires qualifiés pour vous accompagner dans votre développement personnel.
• Programmes de mentorat pour soutenir votre parcours professionnel.
• Possibilité de télétravailler.
• Programmes et événements favorisant la diversité, l'équité et l'inclusion, ainsi que la citoyenneté mondiale, le développement durable et l'engagement communautaire.
• Célébrations de la Journée Concentrix, de la Journée de reconnaissance des acteurs du changement, de la Semaine du service à la clientèle, de la Journée mondiale du nettoyage, de #MyOneEarthPromise, et plus encore.

World's Best Workplaces," "
Happiest Employees," and "
Best Companies for Career GrowthCustomer Service Representative position at Concentrix is just the right place for youAs a remote Customer Service Rep – (Travel Enthusiast, Bilingual:
English / French), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

As a Customer Service Rep – (Travel Enthusiast, Bilingual:
English / French) working from home, you will:* Provide customer support using a call flow guide in the customer's preferred language

• Sell hotel, air, car, and ancillary travel products
• Build strong customer relationships
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.

Other qualifications for our Customer Service Rep – (Travel Enthusiast, Bilingual:
English / French) (Remote) role include:*
The ability to speak fluent French and English 1+ year of customer service experience* 1+ year of GDS experience (preferred)* Travel agent or sales experience is a plus

• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• The base salary range for this position is $23.00-$24.35/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
  Potential Use of Artificial Intelligence (AI) in Hiring As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants.

  These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

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Mission:

### Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

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Company Overview:

### We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise
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