Collections Specialist - Vaughan, Canada - GFL Environmental

Description

GFL Environmental is looking for a Collections Specialist to join our team out of our Vaughan office The Collections Specialist will work with a team responsible for the collection of outstanding customer account balances, account reconciliations and credit approval. This position is accountable for improving DSO and minimizing bad debt losses, in accordance with the GFL Credit Policy.

Key Responsibilities:

Ensure timely collection of outstanding receivables to meet collection objectives

Contact customers regarding overdue accounts, determine and resolve reasons for non-payment

Regular review and reconciliation of customer accounts to allow for an accurate account status

Monitor customer accounts for non-payment, late payment and other irregularities

Research and resolve payment discrepancies, providing backup to customers when required

Process credit card payments

Analyze customer payment patterns and develop strategies to improve cash flow

Use tracing techniques to locate customers

Issue credit hold notifications

Update management on overdue accounts

Make recommendations for 3rd party collections and bad debt write offs

Comply with all company policies, procedures and directives from management

Able to adapt to change and learn new processes as the business evolves/develops

Perform other duties and responsibilities as required

Knowledge, Skills, Abilities and Competencies:

2 – 3 years of related experience and/or training in Accounts Receivable/ Collections

Strong attention to detail and a high level of accuracy

Team player with positive attitude who takes initiative and has a strong work ethic

Ability to work well under pressure, multi-task and meet set deadlines

Excellent customer service and phone skills

Working knowledge of Microsoft Office-Outlook, Word and Excel

Strong interpersonal and communication skills (both written as well as verbal) with the ability to communicate with all levels of the organization in a professional, competent manner

Ability to resolve customer complains and questions

Effective time management and organizational skills

Ability to work efficiently and independently

Close attention to detail and good organizational skills

Post-secondary education preferred