Technical Support Agent - Toronto, Canada - Marketcircle

Marketcircle
Marketcircle
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
We're looking for a technical support agent to join our team


The role:


  • Providing frontline Mac / iOS technical support to Marketcircle's customers
  • Troubleshooting and resolving technical issues related to our award winning software
  • Ensure all problems are logged in detail and resolved to the satisfaction of the client
  • Act as the primary interface between Customer Advocate, Quality Assurance and Engineering Teams
  • Proactively support customers by spotting trends and predicting customer needs

About you:


  • Highly familiar with Apple Operating Systems (macOS & iOS)
  • A strategic thinker: you have the innate ability to identity technical trends and sound the alarm as needed
  • Detailed oriented: nothing slips past your watchful eye
  • Empathic: you put yourself in our customer's shoes and feel the pain and frustration they do
  • Posses a strong ability and understanding of task prioritization
  • Have excellent communication; You're able to actively listen and are 'thickskinned'
  • Can pick up technology easily and are committed to learning
  • Have a strong work ethic without having to be micro managed
  • Is not afraid to share thoughts and ideas in team meetings on how to continually raise the bar for improvements and customer satisfaction

Products you'll encounter:


  • Daylite
  • Billings Pro
  • Zendesk
  • Teamviewer
  • Jira / Confluence
  • PSQL / SQLite
  • Graylog
  • Console
  • Terminal
Marketcircle Inc. is a fun and distributed tech company. We believe in the power of Kaizen, teamwork, creativity, ownership, and empathy. By embodying these core values we know we impact the lives of our customers, and each other.


Our mission is to empower small business worldwide which drives us to develop a native macOS and iOS app that helps thousands create organization of what would otherwise be chaos.


Tired of a long commute to work? As long as you have reliable internet, and can work between 10:00AM - 3:00PM EST (core hours), you can work from anywhere Though we are mostly remote, our team tries to meet up in the office every now and again to share some laughs, build camaraderie and eat some good food We also make it a point to do activities together, like axe throwing, escape rooms, evenings out, etc.

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