- Providing personalized and exceptional guest service at every given opportunity.
- Assists the Executive Housekeeper to ensure all rooms, public areas (and Spa for applicable properties) are clean and maintained in good operating order.
- Supervises Housekeeping Team Members to ensure duties are performed consistent with standard operating procedures.
- Monitors rooms on a regular basis to ensure that they are clean according to standards.
- Checks rooms prior to Guest check-in to ensure they are ready for Guests with respect to amenities, supplies and appropriate tidiness/cleanliness.
- Checks to ensure that all equipment is operating and if not, reports to maintenance to repair or replace if required.
- Ensures that all Guests' special requests are fulfilled pertaining to room set up.
- Assists Executive Housekeeper with scheduling of Team members, reporting of payroll hours, Team Member concerns, coaching, inventories, uniform use and inventory control, etc.
- Ensures that all cleaning supplies are in stock and Room Attendants have their supply of cleaners daily.
- Maintains Lost and Found program as required through tracking items, calling Guests, writing to Guests and checking for items left.
- Assists Room Attendants with cleaning if schedule is behind.
- Assessing Guests' individual needs to meet standards for additional products and services.
- Computer skills an asset.
- 3-5 years hospitality industry through experience or courses required.
- Previous up-selling and/or sales experience is considered an asset.
- Excellent organizational, communication and time management skills
- Ethical and honest
- Benefits after three months
- RRSP Matching
- Free Meals
- Career advancement opportunities
- A tenured and supportive team
- Company social events
- Discounts on hotel stays, restaurant visits, spa treatments and services.
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Housekeeping Supervisor - Niagara-on-the-Lake, Canada - Vintage Hotels
Description
Niagara's Finest Hotels is currently seeking a Housekeeping Supervisor to join our growing team
The successful candidate must be comfortable working at our Charles Hotel and Best Western Colonel Butler Inn properties.
What you'll be doing:
What you'll bring to the team:
What's in it for you:
While we welcome all applicants, only those selected for an interview will be contacted.
Accessibility accommodations will be made available to candidates upon request.
