IT Technical Specialist - Vancouver, Canada - Clarius Mobile Health

Clarius Mobile Health

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Today, as many as 25 million medical professionals globally don't have access to medical imaging, which is proven to improve patient care and reduce healthcare costs.

That's why we're on a mission to make medical imaging accessible everywhere by delivering high-performance, affordable, and easy-to-use solutions powered by artificial intelligence and connected to the Cloud.

By making Clarius your next career move, you're joining a team of 140+ people who are talented, innovative, and highly collaborative.

You're also joining a community that includes thousands of physicians worldwide who use Clarius to deliver better patient care - two million high-definition exams have been performed using Clarius And you're joining a remarkable team that's hitting it out of the park.

As our
IT Technical Specialist, you will be reporting to the Manager of Information Systems & Security. The IT Technical Specialist will be the first point of contact for IT support for Clarius. You will be responsible for troubleshooting hardware and software issues, repairing and replacing damaged hardware, and managing technical documentation. The IT Technical Specialist will establish good relationships with all departments at Clarius.

You Have

Assist end users with questions about any of our supported software and computing platforms in a professional and courteous manner
Address user tickets regarding hardware, software and networking
Monitor the performance of clients' desktop infrastructure and device plans for improved efficiency
Troubleshoot hardware and software issues in a variety of environments on tier 2 level
Test alternative pathways until you resolve an issue
Support HW and SW project delivery from inception to completion
Identify cloud SW with administration and access issues with SSO and MFA

You Will

2year technical training program and hold relevant technical certificates.
2+ years of technical support experience
2+ year(s) of customer service experience
Experience supporting a Microsoft environment in a deskside support role including management tools such as Intune
Admin centers such as Microsoft 365 Admin Center, Exchange Admin Center, Azure AD Admin Center and SharePoint Admin Center
Security knowledge and networking support.
Windows/Linux/Mac OS environments, plus Android and iOS
Remote support
Active Directory