Help Desk Technician - Airdrie, Canada - Propak Systems Ltd.

Propak Systems Ltd.

Verified Company

Airdrie, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

PROPAK Systems Ltd., is an established leader in engineering, fabrication, and construction of gas compression, processing and Heavy Oil equipment and facilities. We are seeking a
Help Desk Technician to provide responsive support to end users with their business related technology issues. This is a full-time permanent position, based out of our
Airdrie, AB office.

Key Responsibilities:

Device Support
Basic troubleshooting of corporate device hardware and software, including but not limited to

- workstations, laptops, cell phones, desk phones, printers, scanners, copiers, and tablets.

Hardware deployment, replacement, and removal;
Track and maintain inventory;
Ensure assigned stocking levels are maintained.
Help Desk software and ticket management
Evaluate new tickets to ensure that the proper support team responds to the problem;
Follow escalation procedure to escalate Tier 2 and Tier 3 tickets to the proper support groups;
Identify related issues to ensure that each problem is escalated as quickly as possible;
Ensure tickets are resolved appropriately and efficiently.
Image Creation and Deployment
Create system images based on approved system builds;
Ensure the approval procedure has been completed prior to deployment of all system images;
Deploy system images to new and existing hardware.
Purchasing
Obtain quotes for required equipment;
Use internal approval systems to obtain Purchase Orders.
Software Support
Follow software licensing procedures;
Report possible licensing infractions to the IT Manager;
Basic troubleshooting of inhouse and purchased software;
Work with Tier 2 and Tier 3 support groups to ensure all software issues are resolved.
User Support
Answer basic technical questions for staff and guests