Client Advisor - Queens, Canada - Royal Bank of Canada

Royal Bank of Canada
Royal Bank of Canada
Verified Company
Queens, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job Summary
In this role, you provide financial advice to clients and find solutions that meet their individual needs.


Please note this role is for our Liverpool Branch, location is 209 MAIN ST.

What is the opportunity?


At RBC, we value each person's unique customer service style, and encourage you to bring your best to our clients every day.

You have the power to make our brand work for the people within your local community as you dedicate yourself to putting your clients first.

If you have the drive to deliver exceptional customer service, you can build a great career with us here at RBC.


What will you do?

  • Serve clients by delivering exceptional customer service through completing transactions, engaging in needsbased conversations, and communicating with clients throughout the branch
  • Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
  • Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
  • Understand & resolve client concerns, where possible, at first point of contact
  • Educate & assist clients with using RBC digital capabilities
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

  • Proven customer service skills, preferably in the financial or service industry
  • Drive and selfmotivation, as well as excellent communication skills and emotional intelligence
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
  • Personal flexibility to work flex hours
  • Eagerness to learn and determination to succeed

Nice-to-have

  • Sales experience in the financial or service industry

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • A worldclass training program in financial services
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and highperforming team

Job Skills

Additional Job Details

Address:

209


MAIN ST:

QUEENS

City:


QUEENS

Country:

Canada


Work hours/week:

22


Employment Type:

Part time


Platform:

Personal and Commercial Banking


Job Type:

Regular


Pay Type:

Salaried


Posted Date:


Application Deadline:


Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


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