Ambassador Customer Experience - Gatineau, Canada - Banque Laurentienne

Banque Laurentienne

Verified Company

Gatineau, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Gatineau- Customer servicePart Time November 2023
Laurentian Bank. Seeing beyond numbers

Building a better and different financial institution
Financial Benefits

Working Environment

Commuting and Travelling

Food and Drinks

Nice to have

Financial Benefits

Pension plan

Group Insurance

Stock purchase program

Mortgage, Line of Credit, Personal Loan, low interest rates

Incentive compensation

***
Seeing beyond numbers
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive.

Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States.

We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.
The Customer Experience Ambassador ensures that we connect with our walkin customers, meet their expectations and exceed them by providing quality and efficient customer service. He/she plays a key role in bringing customers into the advisory loop and is required to make simple sales of transactional products. He/she ensures that customers are listened to, that their questions are answered or referred to the right place, regardless of their origin or assignment. He/she is also responsible for the daytoday compliance responsibilities of the branch from a transactional perspective.

Branch:
Hull/Du Plateau - 75 du Plateau, unité G1

Responsibilities

Greet each client warmly in person and respond to their needs
Answer incoming calls in the branch and direct them to the right resources, if necessary
Identify and anticipate the customer's needs in order to take good care of them
Promote the advisory offer and inform customers about the Bank's policies and procedures as well as the various campaigns and promotions underway
Position yourself as a point of contact, in collaboration with the branch teams
Serve the customer or introduce the customer to the appropriate resource to ensure an effective customer experience and build trust
Coordinate customer, consultant and manager requests interbranch
Make simple sales of transactional products when opportunities are identified
Ensure that customer needs are met to their satisfaction and according to established standards
Perform administrative tasks and provide administrative support to the various departments
Follow up on the Branch Responsibilities Manual, procedures and established standards for branch compliance and customer experience
Any other related tasks to contribute to the improvement of the customer experience, to the support of our customers in the digital transition and to the success of the branch, such as participation in various local team performance initiatives

Qualifications- Completed high school diploma- Relational skills focused on customer service

Propensity to provide prompt and efficient customer service
Strong work organization and priority management skills
Strong communication skills (in person, by phone and in writing)
Thoroughness and attention to detail

- «
Qualifications requises

Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages. »
Inclusion and Accessibility

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

LI-MLP