Customer Service Advisor - Peterborough, Canada - The Hot Tub People

The Hot Tub People
The Hot Tub People
Verified Company
Peterborough, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

About us
The Hot Tub People is a small business in Peterborough, ON. We are data-driven and autonomous.


Our work environment includes:

  • Flexible working hours
  • Growth opportunities
We are looking for an experienced
Service Advisor to join our growing Team


Essential Duties and Responsibilities of a Service Advisor

  • Overall Coordination of all service calls
  • Asks customers to explain specific issues.
  • Takes detailed notes about issues based on customer testimony.
  • Enters customer information into system database.
  • Advises customer on necessary repairs and maintenance.
  • Works with customer to formulate the best service plan for their budget and needs.
  • Draws up work order.
  • Assigns service to specific technicians.
  • Provides cost estimates to customers.
  • Answers questions posed by customers.
  • Maintains electronic and/or paper records of completed service work.
  • Explains the work completed by Technicians and makes suggestion for future maintenance.
  • Provides billing statements and explains billing.
  • Works with Technicians to have any and all parts ready
  • Any other duties assigned

Required Knowledge, Skills and Abilities:


  • Demonstrates detailed knowledge of the customer service industry.
  • Exhibits strong customer service skills.
  • Demonstrates solid organizational abilities.
  • Possesses knowledge of proper safety precautions in the service area.
  • Demonstrates strong leadership skills.
  • Is able to read and interpret work orders and billing.
  • Pays close attention to detail.
  • Possesses basic computer skills.
  • Possesses physical strength and stamina to remain standing or moving for an entire shift.
  • Maintains calm and patient demeanor with frustrated or confused customers.
  • Works well with a team of Technicians

Education and Experience

  • High school diploma or GED required.
  • Working knowledge and/or experience with Hot Tubs considered an asset.
  • Must hold valid driver's license.

Work Environment

  • Times will be spent at the front end of the service area assisting customers in person and on the phone
  • Time will also be spent in the shop overseeing parts, and working with Technicians.
  • Conditions in the shop may be dangerous and dirty.
  • Proper protective gear should be worn at all times.
Work remotely

  • No

Job Types:
Full-time, Permanent


Salary:
$35,000.00-$55,000.00 per year


Benefits:


  • Dental care
  • Disability insurance
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed

Work Location:
In person
More jobs from The Hot Tub People
See all jobs of The Hot Tub People