Technical Support Specialist - Montréal, Canada - ENDVR

ENDVR

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At ENDVR, we're focused on empowering the world's best action sport, optical, outdoor and lifestyle brands to connect with in-store associates.

We're the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather data to measure success in real-time.

We're growing quickly and looking for a Technical Support Specialist to help us build a support team that's helping our customers navigate the ENDVR platform as we scale.

We're looking for a creative problem solver who is passionate about creating great customer experiences while navigating tricky technical issues.

What You'll Do:

Contribute to diverse tasks, projects and initiatives to foster departmental and companywide growth.
Be an expert in the ENDVR platform, training new and existing customers on best practices to increase adoption
Work with customers to identify and replicate errors to ensure resolution
Share customer feedback on recurring issues with the development team to continuously improve the platform
Identify recurring support issues and create user manuals, guides or knowledgebase articles to reduce support inquiries
Maintain high customer satisfaction scores

What You'll Have:

Experience in areas related to technical support, customer service or customer support. Tech startup experience is a plus
Ability to communicate complex issues in simple terms in both writing and conversation
Excellent time management and organization skills
Strong attention to detail
Highly selfdriven professional with a track record of excelling in independent work while seamlessly collaborating within a team environment
Demonstrated ability to analyze complex issues, and make wellinformed decisions in a fastpaced environment
Experience working in retail or with retail consumer brands, a strong plus
Experience with Zendesk, Intercom, Gorgias or similar software a plus
French language proficiency a plus