Senior Functional Analyst - Montreal - Illumiti Inc.

    Illumiti Inc.
    Illumiti Inc. Montreal

    1 day ago

    Full time
    Description

    Senior Functional Analyst - SAP Sales & Service Cloud version 2


    Location: Montreal, Quebec, CA, H3C 2M1

    Functional Area: Hybrid

    Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

    Job Title: Senior Functional Analyst – SAP Sales & Service Cloud version 2

    Location: North America (US or Canada)
    Department: SAP Customer Experience (CX) department – Consumer Industry
    Reports to: Romain Gril
    Type: Full-time / Permanent

    Language: English (French is a plus)

    Position Summary


    We are seeking a highly skilled and experienced Senior Functional & Technical Analyst to lead and support initiatives around SAP Sales & Service Cloud, with a strong focus on integration with SAP S/4HANA. The ideal candidate will play a key role in designing, implementing, and optimizing end-to-end business processes across Sales and Customer Service solutions.

    Key Responsibilities

    • Drive functional and technical analysis for SAP Sales & Service Cloud initiatives, ensuring alignment with business objectives.
    • Lead ERP integration efforts, including configuration of SAP S/4HANA to support seamless data and process flowsli>
    • Design and implement integration scenarios between SAP Sales & Service Cloud and SAP S/4HANA using middleware technologies such as SAP Cloud Platform Integration (CPI).
    • Design side-by-side extensions and custom applications leveraging SAP Business Technology Platform (BTP).
    • Architect and deliver end-to-end solutions that span across SAP CX products (e.g., Emarsys, SAP Commerce Cloud, Customer Data Platform, CPQ) and third-party platforms.
    • Apply expertise in integrating SAP Service Cloud with Contact Center solutions to enhance customer service capabilities.
    • Configure and tailor SAP Sales & Service Cloud functionalities, including Lead & Opportunity Management, Service Ticketing, and Business Rules.
    • Support data migration activities, system testing, and go-live readiness to ensure successful project delivery.
    • Collaborate closely with business stakeholders to capture requirements and translate them into scalable, high-performance SAP solutions.
    • Provide ongoing support post-implementation and identify opportunities for continuous improvement.
    • Serve as a trusted advisor and mentor to junior team members, fostering knowledge sharing and capability development.
    • Ensure all solutions adhere to internal governance standards and SAP best practices.

    Required Qualifications

    • Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
    • 7+ years of experience in SAP CRM/Sales & Service Cloud, a first experience on SAP Sales or Service Cloud version 2 in a plus.
    • Proven experience with SAP S/4HANA integration.
    • Strong understanding of SAP Cloud architecture and integration technologies (OData, IDoc, BAPIs, APIs).
    • Hands‑on experience with SAP CPI or other middleware platforms.
    • Excellent analytical, problem‑solving, and communication skills.
    • Fluent in English; French is a plus.

    Preferred Skills

    • SAP Certified in Sales & Service Cloud Version 2.
    • Solid expertise in SAP S/4HANA, with strong knowledge of Master Data, Sales & Distribution, and Customer Service modules (preferred).
    • Certified and experienced in SAP Field Service Management and SAP CPQ (preferred).
    • Proficient in SAP Business Technology Platform (BTP), including:
      • SAP Integration Suite
      • SAP Event Mesh
    • SAP AppBuilder
    • Identity Authentication Services (IAS) for Single Sign-On
    • Practical experience working in Agile/Scrum environments.

    Strong understanding of Customer Experience (CX) processes and related SAP and non‑SAP tools.

    Why Syntax?

    • Global tourist: With us, you can also work from abroad from time to time.
    • Flexible working time models, home office.
    • Attractive benefits, e.g. company pension scheme or various health offers.
    • A modern environment in which the "you" is part of it.
    • Open feedback culture, flat hierarchies and a motivated team.
    • Individual career planning with continuous training and coaching on the job.

    You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team

    Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.


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