Call Center - Markham, Canada - Advanced Skytech Canada Ltd.

Advanced Skytech Canada Ltd.

Verified Company

Markham, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Profile:

Advanced skyline technology Ltd.

(hereinafter referred to as STG) is one of the largest technology, services, and consulting organizations in the refurbished computer industry across North America.

After over 10 years of development, AST has become North America's most competitive refurbished computer enterprise with the highest level of modernization.

Why work for STG:

Receive working exp on enterprise system
Biweekly payment through direct deposit
Paid Statutory Holidays+ vacation benefit +insurance benefit
Enhance training opportunity in the jobrelated field
Professional career growth towards to Ebusiness
Reference letter available

Key Responsibilities:

Deliver service and support to endusers using and operating automated call distribution phone software, via remote connection or over the Internet
Interact with customers to provide and process information in response to inquiries, concerns, and requests about computers and services
Gather customer's information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve computer hardware and software issues
Follow standard processes and procedures
Identify and escalate priority issues per Client specifications
Redirect problems to the appropriate resource
Accurately process and record call transactions using a computer and designated tracking software
Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled callbacks to customers where necessary

Minimum Requirement and Qualification:

Strong communication skills. Language Skills in French or Spanish are strong assets.
Have
IT Background, strong computer literacy, windows and Internet navigation knowledge, as an asset
Available to work on a flexible schedule to meet customer demand
Customer Champion: passionate about providing worldclass customer service
Strong problemsolving skills and ability to deal with customers diplomatically and effectively in a fastpaced environment
Punctual and committed to work schedules
Must have superior verbal communication and interpersonal skills with a professional telephone manner
Able to multitask in a fastpaced environment strong teamwork skills and accountability

Job Types:
Full-time, Permanent

Benefits:

Casual dress
Company events
Dental care
Life insurance
Onsite parking
Paid time off
Vision care

Schedule:

Monday to Friday

Experience:

Technical Support: 1 year (preferred)
Call Center: 1 year (preferred)

- management: 1 year (preferred)

Work Location:
In person